On March 1, New York’s Nuisance Call Act went into effect (full text available HERE). The Act requires live telemarketers to give call recipients the option to be added to the telemarketer’s internal “do not call” list. Meaning, when a telemarketer calls YOU, he/she must ask YOU if you want to be added to their Do Not Call List.
The law also includes *incredible* fines up to $11,000 for each violation of the Act. (Update: the statute does not provide a private right of action). If that isn’t a deterrence, I simply don’t know what is.
As background, in 2001, New York’s Do Not Call Law took effect, allowing consumers to opt-out of receiving pre-recorded voice messages. Governor Cuomo Signs Legislation Enacting the Nuisance Call Act, Dec. 2, 2016, available at https://www.governor.ny.gov/news/governor-cuomo-signs-legislation-enacting-nuisance-call-act (last visited on Mar. 5, 2020). In contrast, the new Nuisance Call Act targets live telemarketing, previously exempt from NY’s Do Not Call Law. Id. Governor Cuomo previously stated, “This loophole [was] a license to annoy New Yorkers that telemarketers have taken advantage of for far too long . . . With these new protections, we can help ensure New Yorkers receive fewer unwanted calls and their privacy is protected once and for all.” Id.
But, the question on my mind (and I’m sure on your mind as an avid TCPAWorld reader), is what loophole is Governor Cuomo even referring to?
In 2003, the FTC established the Do Not Call Registry for telemarketing calls to residential lines, later expanding the Do Not Call list to wireless lines. See 47 C.F.R. 64.1200 (c)(2), (e). Telemarketers, for almost 20 years now, shouldn’t call phone numbers on the Federal Do Not Call Registry. The distinction between prerecorded telemarketing messages and live telemarketing is obsolete – the Federal Do Not Call Registry already applies to both.
So, in reality, what change will this statute convey? This statute (in subtle anti-consumerism fashion) requires telemarketers to put forth an effort to actively lose their potential customers, by asking all consumers if they want to be placed on the seller’s internal Do Not Call List.
If the issue is so pervasive, as you say Governor, wouldn’t those who wish to avoid telemarketing altogether (regardless of a live or prerecorded method of delivery) already place their phone numbers on the Federal Do Not Call list? Is the goal to absolve the world of all telemarketing entirely?
For the sake of our readers, I hope not.
Note: The statute also requires telemarketers to obtain written consent before sharing or selling a consumer’s contact information. To learn more about data privacy and laws like NY’s Nuisance Call Act, head to our cousin blog BYTES, https://www.securityprivacybytes.com/.
“If the issue is so pervasive, as you say Governor, wouldn’t those who wish to avoid telemarketing altogether (regardless of a live or prerecorded method of delivery) already place their phone numbers on the Federal Do Not Call list?”
Obviously, the Federal Do Not Call list has not worked. Despite being registered for over 13 years, I still receive numerous calls daily. So yes, it is so pervasive as he says—worse, even.
“Is the goal to absolve the world of all telemarketing entirely?”
I sure hope so. I certainly would love not be interrupted multiple times a day, every. single. day. by telemarketers. This isn’t about restricting free speech. It’s about restricting the means in which that speech is delivered. If I stood outside on the sidewalk with a bull horn telling you all about my wonderful extended car warranty I could sell you, and I did so multiple times a day, every single day, you’d be pretty annoyed, too. You’d call the police and tell them I was disturbing the peace and have me arrested or at least removed. The only difference between a bull horn on your sidewalk and a telephone in your home or pocket is that I disturb 6 or so people at one time. With a robodialer and a pre-recorded message though, I could disturb thousands of people every hour. Now, you tell me which is worse?
You are on the wrong side of this issue.