TCPAWORLD After Dark: The Fruit Duck Cometh and Gratitude

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By most measures I’m a moderately successful guy.

What’s more, I’ve been able to maintain my success over a relatively lengthy period of time and despite numerous personality deficiencies.

Ahem.

That is due in large part to the amazing team I have behind me. And it is in even larger part due to the incredible friendships I have developed with you, my loyal TCPA.World friends and family.

I sincerely thank you for your wonderful and continued, gracious, and generous support, love, support, kindness, and support.

I’m the Czar because of (and for) you.

I am grateful for you. I am humbled by you. And like all Czars, I am empowered solely by your belief in me. So thank you.

I will continue to work hard every day to be worthy of the faith you place in me and to assure that no one who bets on me ever regrets that decision.

Also here is a picture of a fruit duck I just bought.

Alternate Fruit Duck angle

Happy Thanksgiving.

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Published by Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

2 Comments

  1. I think you have to pray for the telemarketing industry. Consumer advocates like me (google Arkow V Bank of America) have tried for years to stop telemarketing calls. Now corporate America for the most part has abandoned telemarketing as inefficient and angering consumers. But now the “industry” has scammers and fraudsters that have made the telephone useless for legitimate communications.

    While I do not agree with many of the clients you have I am encouraged by your comments about the industry finally considering some compliance issues.

    So ask your clients and others to make a new years resolution to strongly consider that activities like cold calling and similar sales practices only hurt the industry. There are numerous other methods to advertise your product or service that are more consumer friendly and save your reputation.

    When I took Dateline NBC undercover into a telemarketing convention the first person I ran into was selling a predictive dialer and he proudly exclaimed “We interrupt a quarter of a million dinners a night” (google Arkow Dateline to see it on youtube!) Nuff said?

    Robert Arkowbob@stopjunkcalls.com

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