Responsible Enterprise Against Consumer Harassment (R.E.A.C.H.) is leading the charge to educate the industry about the CRITICAL new FCC NPRM addressing foreign call center usage by American businesses. Spent a bunch of time talking about the foreign call center NPRM at Medicarians and LeadsCon this week.
Well just today the NPRM was published in the Federal Registrar– which means we have until May 26, 2026 to comment!
The NPRM could:
- Limit the percentage of calls businesses could send to offshore call centers;
- Empower consumers to request calls NOT be sent offshore; and
- Require enhanced training for offshore call center workers– including training in American standard English.
If you rely on foreign call centers or BPOs this NPRM could change everything about your business model. Big cost components associated with these proposed changes. Join R.E.A.C.H. now to be part of industry’s response to this critical NPRM.
If you want to know more be sure to attend Law Conference of Champions IV May 4-6, 2026. We will be breaking it down in detail.
In person tickets are essentially sold out but VIRTUAL tickets– presented by Caller ID reputation– are still available!
Chat soon.