$1.3MM IN TCPA DEFENSE FEES?: All Web Leads For Allegedly Failing to Defend TCPA Suits Caused By Its Leads–And the Defense Costs Here Are Staggering

2 Comments

Just picked up this interesting complaint against All Web Leads, Inc.

The claim here is that AWL sold leads that lead to two massive TCPA class actions against Liberty Mutual.

Liberty allegedly asked AWL to defend the suits and the AWL allegedly refused to do so.

Apparently Liberty spent $1,359,260.13 defending the suits– which is just nuts (although settlement dollars may be included in that sum, can’t tell).

Pretty obvious undercurrents here:

  1. Be careful who you are buying leads from;
  2. AWL allegedly doesn’t stand behind its reps and warranties– is that true? Don’t know. You may want to ask them before buying their leads though; and
  3. TCPA class action defense can be VERY expensive.
  4. Full complaint here: Liberty Complaint

If you’re buying leads be VERY cautious about who you are working with. Consider joining Responsible Enterprises Against Consumer Harassment (R.E.A.C.H.) to discover lead sellers that meet the absolute highest quality standards in the business.

It could save you a million bucks. 🙂

Chat soon!

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

2 Comments

  1. I’m glad to see Liberty Mutual going after these scumbags. Don’t see the owners of the company listed as individual defendants, which means Liberty could waste even more money, only to get to a judgment and then have AWL go bankrupt, per the usual MO – Scumbags gonna scumbag. Also interesting to see it’s been filed in MA. If AWL does show up to defend this suit, it’ll be interesting to see if they’ll be able to get it dismissed for lack of personal jurisdiction. Keep us posted, Czar.

    Reply

  2. While All Web Leads is a notorious serial violator, I’m not surprised to see them involved in yet another TCPA case. Here’s some examples of them being sued directly:

    https://www.courtlistener.com/docket/16960271/deg-v-all-web-leads-inc/
    https://www.courtlistener.com/docket/59989991/cheng-v-all-web-leads-inc/
    https://www.courtlistener.com/docket/60009641/honiball-v-all-web-leads-inc/
    https://www.courtlistener.com/docket/63293283/simon-v-all-web-leads-inc/
    https://www.courtlistener.com/docket/16782271/abbaszadeh-v-all-web-leads-inc/
    https://www.courtlistener.com/docket/16691838/bacon-v-all-web-leads-inc/
    https://www.courtlistener.com/docket/60005066/ben-knights-v-all-web-leads-inc/

    Plus, this one, resulting in a $6.5 Million settlement against All Web Leads, Inc:
    https://www.courtlistener.com/docket/6107435/john-karpilovsky-v-all-web-leads-inc/
    https://topclassactions.com/lawsuit-settlements/closed-settlements/all-web-leads-telemarketing-calls-class-action-settlement/comment-page-21/?wg-choose-original=false

    That all said, checking the complaint linked to, WTH is with all the redactions!?!?! Including some dates! There aren’t any National Security concerns involved. We can all read between the lines. Seems a big part of this will hinge on the specific language of the indemnification clauses. Here’s the 2 cases they refer to:
    https://www.courtlistener.com/docket/68301547/ward-v-liberty-mutual-insurance-company/
    https://www.courtlistener.com/docket/63271433/fralish-v-liberty-mutual-insurance-company/

    Here’s yet another Liberty case regarding Indemnification resulting from lead vendors; even posted here earlier!
    https://tcpaworld.com/2024/10/04/the-indemnity-clash-whos-footing-the-bill-in-liberty-mutuals-tcpa-battle/
    https://www.courtlistener.com/docket/4551650/johansen-v-liberty-mutual-group-inc/?page=1

    Bottom line is the complete lack of any due diligence on Liberty Mutual behalf when choosing lead gens, can you say PACER boys and girls?!

    Reply

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