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The World of the Telephone Consumer Protection Act

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  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • (NEW) STATE PRIVACY LAWS
  • Our INCREDIBLE YouTube Channel
  • Contact the Team

Author: Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.
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WOW!: TCPA Suits Are 10 Times More Likely to be Filed as A Class Action–Here’s Why!

28 Sep 2023
So I was looking at the stats from WebRecon today and I couldnt help but notice the MASSIVE disparity between the percentage of TCPA cases that are filed as class…
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TCPAWORLD AFTER DARK: this is how Queenie describes her relationship with the Czar…

27 Sep 2023
So Puja was just featured on femalepowerplayers.com, which is kind of cool. Worth reading the entire interview-- but this is my favorite part for obvious reasons. We also adore your…
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DID THE FCC JUST TAKE OUT TCPAWORLD’S VERSION OF BATMAN?: FCC Hammers Scammerblaster, Inc. with ~$100MM Penalty And This is the Weirdest Story Ever

27 Sep 202328 Sep 2023
Is that you Tom Dorsher? So imagine a guy who decided he would stop unwanted robocalls by blasting scammers with calls until their network was shut down? He might seem…
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LONG LIVE THE DUKE!: Senior Paralegal with Deep Mortgage Experience and Litigation Background Joins Troutman Amin, LLP

25 Sep 202327 Sep 2023
Look at those soulful eyes. This guy is going to be great! Duke Duke Duke Duke! There's nothing I like better than growing. and we do a lot of it…
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REAL QUICK: Here is that AWESOME Webinar from Earlier This Week On the Future of Call Center Compliance

22 Sep 202327 Sep 2023
Not sure about the rules of the road for outbound calling? No worries, we've got your back. Check out this awesome FREE webinar we recorded with the great guys over…
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CLOSE CALL: Kohl’s Loses Key Argument as Court Holds TCPA DNC Provisions Apply to Text Messages And There Is a Story Here

22 Sep 202325 Sep 2023
So we know the FCC's big NPRM proceeding involving the TCPA might shut down the entire lead generation industry, but any folks have forgotten that the Commission is also looking…
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TCPAWORLD AFTER DARK… i should have known

21 Sep 202322 Sep 2023
Only one force is malevolent (and greedy) enough to push a public chartered university to abandon heritage, tradition and the desires of 90% of their faculty, staff, students and alumni…
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ROUND TWO: R.E.A.C.H. Holds Another Round of FCC Meetings on TCPA Consent–Meanwhile the NCLC Punches Back on ESIGN

21 Sep 202322 Sep 2023
We're in a battle folks. A couple of heavyweights exchanging blows right now in front of the FCC. Really quite the spectacle. So on Tuesday, powerful R.E.A.C.H. members sat down…
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DELETE IT!: Fluent Just Asked Everyone Who Bought Consumer Data From It Prior to May, 2023 to Delete it And This Is Where We Are Now

21 Sep 202321 Sep 2023
So as everyone knows now the FTC's telemarketing sweep came down like a hammer and crushed a bunch of consent farms and bad actors (and perhaps a few good actors…
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99 MINUTES TO SHOW TIME!: That Big Call Center WEBINAR Is Happening Soon!!!

20 Sep 202320 Sep 2023
All right folks so we are just a few minutes from showtime. https://tcpaworld.com/2023/09/18/lets-get-you-all-caught-up-new-free-webinar-set-for-this-wednesday-to-discuss-the-future-of-call-centers/ At 11 am pacific TODAY I will be joining the great folks at Call Tools to help catch you…
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FRALISH CASHES IN: Repeat TCPA Litigator Hits CETERIS PORTFOLIO SERVICES, LLC for $761k TCPA Class Settlement

20 Sep 202321 Sep 2023
Quick one for you folks. In Fralish v. Ceteris 2023 WL 6057378 (N.D. Ind. Sept 15, 2023) the Court approved a settlement in a TCPA class action totaling $761,850.00. Of…
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WAIT FOR REAL?: State Lawmaker Stuck in Perrong TCPA Suit Over Tele Town Hall –But Was This Just Bad Lawyering?

20 Sep 202321 Sep 2023
So the TCPA (and Perrong) has struck again. And we have, perhaps, reached a new low. Official government communications are generally thought of as beyond the reach of the TCPA.…
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SALAIZ DUNKS ON BEYOND FINANCE: Repeat Litigator’s ATDS Claims Survive In TCPA Suit Against Debt Reduction Company

19 Sep 202320 Sep 2023
It wasn't long ago Queenie crushed repeat litigator Eric Salaiz in a putative TCPA class action--sending him packing with a stunning motion to dismiss victory for a great client. Well…
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NOT SO FAST: Final Expense Direct Refuses to Allow Python Leads to Slither Away…

18 Sep 202319 Sep 2023
Real quick, the other day I reported on how Python Leads had slithered out of a case based on jurisdictional grounds. https://tcpaworld.com/2023/08/31/sliperry-snake-python-leads-llc-and-jacquelyn-and-david-levin-slip-away-from-final-expense-direct-indemnity-suit-on-jurisdictional-grounds/ Well the Plaintiff-Final Expense Direct--is not going away.…
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LET’S GET YOU ALL CAUGHT UP!: New FREE Webinar Set for This Wednesday to Discuss the FUTURE of Call Centers

18 Sep 202319 Sep 2023
So there is a ton going on right now in TCPAWorld. The usual pile of cases keep pouring in but we have the FTC's massive telemarketing sweep and the FCC's…
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SETTING THE STAGE: R.E.A.C.H. Sits Down with FCC Commissioner Carr’s Office to Save Lead Gen–And Is the NCLC Cheating?

18 Sep 202318 Sep 2023
So I have a packed day today folks and need to keep this quick. Last Thursday a bunch of R.E.A.C.H. members sat down with FCC Commissioner Carr's Office to discuss…
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REAL ESTATE SERVICES: Home Buying Company Caught in TCPA Class Action Loses Effort to Dismiss Marketing Claim

15 Sep 202318 Sep 2023
Still some ongoing debate around whether an offer to buy a home constitutes marketing for TCPA purposes. If it is not marketing then there can be no DNC claim. The…
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This is Pretty Cool– Industry Expert Submits Comment to FCC Praising Efforts of R.E.A.C.H. and Other Trade Organizations

15 Sep 202318 Sep 2023
So as everyone knows yesterday was a banner day for R.E.A.C.H. I was able to speak with the FTC as President of the organization, before connecting with several Congressional staffers…
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“SUPERPOWER”: Check Out the Czar’s INCREDIBLE Address to the FTC Defending the Good Actors in the Lead Gen Industry From Governmental Overreach

14 Sep 202315 Sep 2023
Well if we learned anything today it is that the Czar does not know how time zones work. I posted yesterday that my remarks to the FTC would take place…
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CZAR POWER: So the FTC’s Open Meeting Tomorrow.. and Guess Who Has Been Invited to Speak?? :)

13 Sep 202314 Sep 2023
So, as everyone knows, I really like the FTC and hold those guys in extremely high regard. They have a tough mission and they work hard to fulfill it for…
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AMAZING!: Take a Glimpse at What Troutman Amin, LLP is Up To The Next Couple of Months…

13 Sep 202314 Sep 2023
As everyone knows Troutman Amin, LLP is more than just a law firm. It is a 360 degree lifestyle brand with LOVE for all! Since it is a bit of…
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LAST CHANCE: The Deserve to Win Magazine is Still FREE–But Only Until THIS FRIDAY! (Plus–Here’s Your Chance to Advertise)

12 Sep 202313 Sep 2023
So this is it. Last warning. I don't want to hear anybody say they didn't know about this deadline because I have repeated it about ten times now. This Friday,…
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HUGE INCREASE: TCPA Lawsuits Up Double Digits From Last Year– Class Action Numbers Spike

12 Sep 202313 Sep 2023
Anyone who thought the TCPA was dead following the Facebook decision really did not understand how TCPAWorld works. And it works like this-- plaintiff's lawyers like money. And NO federal statute in history has…
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TCPAWORLD Pac 12 Edition: READ The Order Reigning in The “Treacherous 7” Entered In Favor of BRAVE Washington State and Oregon State Who Are Trying to Save the Conference

11 Sep 202312 Sep 2023
"So the Pac12 is dead, and we have killed it. How shall we comfort ourselves, the murderers of all murderers? What was holiest and mightiest of all that the world…
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REAL QUICK: All Episodes of Deserve to Win (Podcast) Are Now On Spotify Per Popular Demand!

11 Sep 202312 Sep 2023
So a TON of you have been saying that although you love Deserve to Win it is difficult to find and navigate the YouTube channel to find all the episodes. I know,…
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NO SHIELD: Warranty Provider American Home Shield Caught in TCPA Class Action Over Alleged Robocalls-And Is Bot Traffic to Blame?

11 Sep 202311 Sep 2023
Interesting one for you this morning TCPAWorld. American Home Shield was recently sued in a new TCPA class action alleging the warranty provider left prerecorded voicemail messages without consent. What…
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READ!: R.E.A.C.H. APPROVES NEW STANDARDS–INSTALLS TWO NEW BOARD MEMBERS–AS INDUSTRY MOVES TOWARD UNITY (AND COMPLIANCE!)

8 Sep 202311 Sep 2023
Big news from R.E.A.C.H. today. The industry-leading trade group just updated its incredibly robust standards to align with new FTC guidance and require usage of the reassigned numbers database. Here…
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ATDS EXPRESS: Another Court Holds Debt Collectors Cannot Violate the TCPA ATDS Provisions– But is It Really That Simple?

8 Sep 202311 Sep 2023
So we have been closely following the evolution of the TCPA's automatic telephone dialing system (ATDS) definition following the Supreme Court's Facebook case. As everyone should know by now, in Facebook the Supreme Court…
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FCC BACK AT FULL STRENGTH!!– Anna Gomez Was Confirmed As 5th And Final FCC Commissioner Today, Fulfilling Another Czar Prophecy

7 Sep 20238 Sep 2023
So when President Biden nominated Gigi Sohn a while back I told everyone it was unlikely to happen. It didn't. But when Biden's new pick Anna Gomez was named basically…
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DEFAULT CHAMPION: Famous TCPA Names Alvord and Champion Net Over $200k In Individual TCPA Suit–But It Could Have Been Worse

7 Sep 20238 Sep 2023
So quick one for you. In Champion and Alvord v. Sethi, et al. 2023 WL 5751468 (D. Az. 2023) the Court just issued a default judgment in favor of the Plaintiffs totaling…
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LUCKY BREAK: Court Holds FTSA Does Not Allow For the Recovery of Attorney’s Fees–Despite a DEFENDANT Arguing Otherwise

6 Sep 20237 Sep 2023
Nobody looks at the big picture these days, it seems. One of the best (only good) things about the TCPA is that attorney's fees are NOT available to a Plaintiff.…
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TCPAWORLD AFTERDARK: a few things… IN VIDEO

5 Sep 20237 Sep 2023
Really loved contact.io and our stage was INCREDIBLE 2. should lead generators be doing to prepare to pivot in light of FCC and FTC developments? Find out in this QUICK…
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INDUSTRY RESPONDS!: R.E.A.C.H. Set to Evaluate New Standards In Light of FTC TSR Changes and Reassigned Numbers Database

5 Sep 20236 Sep 2023
So we have been covering quite a few moving pieces in the lead generation world over the last month or so. Today Responsible Enterprises Against Consumer Harassment (R.E.A.C.H.) announced it…

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About TCPAWorld

TCPAworld.com isn’t just a blog, its a lifestyle obsession for those that eat, sleep, and breathe the TCPA like we do.

We’ll break all the TCPA news–usually before anyone else does–with witty and informative articles that break the mold of stuffy law firm analysis. Yet the analysis you’ll find will always be dead on and steeped in our decades of combined TCPA defense experience.

We do it all for free- no advertisements (other than shameless plugs for my law firm).

The opinions expressed in content on TCPAworld are solely those of the authors and contributors that share their content here.

All content copyright Eric J. Troutman, except that contributors retain license to use and re-publish their works.

All other rights reserved. Forever and ever, and all that.

Contact: troutman@troutmanamin.com

530 Technology Drive, Ste 200

Irvine, CA 92618

(949) 761-5021

  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • (NEW) STATE PRIVACY LAWS
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
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