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The World of the Telephone Consumer Protection Act

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  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
  • TOP GUN TALENT WANTED

Author: Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.
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WORSE THAN I THOUGHT: Read Phone Burner’s Desperate Updates to its Clients as its ENTIRE PLATFORM Shut Down By Carriers Following FCC ORder

27 Jan 202327 Jan 2023
So absolutely huge response to my article last night. But it turns out things were even worse for Phone Burner than I predicted. While I anticipated Phone Burner would struggle…
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WOAH–DID THE FCC JUST KILL PHONE BURNER?: The FCC Just Issued Another Directive for Carriers to Shut Down Traffic And PhoneBurner Looks to be In Serious Trouble

26 Jan 2023
Very aggressive. That is the only way to describe the FCC's latest swing at protecting robocalls. In the last couple of months we have seen two carriers bite the dust…
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TOUCH OF FLORIDA: Touch of Modern, LLC Faces FTSA Class Action as the Cases POUR In

26 Jan 202327 Jan 2023
Well the Plaintiff's bar is certainly back out and swinging. Dozens of putative class actions have been filed in the last couple of weeks under either the TCPA or FTSA…
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TCPAWorld After Dark: TCPAWorld almost brought you the world’s first robot lawyer, until…

25 Jan 202326 Jan 2023
I don't care what anyone says, TCPAWorld is the most interesting place on the planet. We have Mike Lindell calling people Ambulance chasers, plaintiff's lawyers making tens of millions of…
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MEANWHILE IN NEW YORK…

25 Jan 202326 Jan 2023
Just blogged a Maryland state proposal. But there is more state-law news to report. Another new bill was just proposed in New York that would adopt a different definition of autodialer…
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IT SPREADS: New Maryland Bill Would Adopt EXPANSIVE Autodialer Definition Tracking Florida and Oklahoma

25 Jan 202325 Jan 2023
There's a disease out there folks, and it is spreading. The Florida Telephone Solicitation Act (FTSA) introduced a definition of autodialer that had never been seen before: a system that…
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CALLS PERMITTED: FCC Issues Declaratory Ruling Confirming Calls on Medicaid and Other Government Healthcare Programs Are A-OK

24 Jan 202325 Jan 2023
Well the team and I are at the Affiliates Summit West and--wouldn't you know it--there is big news out of the FCC while I was out. So setting the stage…
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CHENNETTE CAUSES TROUBLE: Court In Texas Follows Dangerous Ninth Circuit TCPA Ruling on Residential Numbers to Deny MSJ to DNC Defendant

23 Jan 202325 Jan 2023
TCPAWorld readers will recall the recent Ninth Circuit Court of Appeals ruling in Chennette where the Court held it is now the Defendant's burden to prove a phone number is not residential, even where…
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IN CASE YOU MISSED IT: Here’s that Critically Important BREAKDOWN of The BIG TCPA/Telecom Stories to Expect in 2023

20 Jan 202324 Jan 2023
For those of you who missed it last week the Troutman Firm Youtube Channel--already burstin at the seams with great content--is now playing host to that HUGE webinar dnc.com's Arvell…
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TCPAQUICK HITTER: RingCentral Must Respond to Perrong’s Subpoena Seeking Client Information

20 Jan 202323 Jan 2023
Repeat TCPA litigator Andrew Perrong apparently received several recent phone calls from somebody identifying only as "Connor." Through some sleuthing he was able to determine the calls came from RingCentral.…
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BOORITO: Wonderful wonderful Chipotle Sued in New FTSA Class Action

19 Jan 202320 Jan 2023
The Florida mini-TCPA continues to take its toll on corporate America. The latest victim is one of my favorite restaurants--Chipotle! The fresh Mex restaurant famous for upcharging for creamy guacamole--totally…
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THE TCPA DANGER REMAINS: Keller Williams Realty Agrees to MASSIVE $40MM TCPA Settlement–But Will it Hold UP?

18 Jan 202320 Jan 2023
For those looking for proof that the TCPA continues to wield its outsized influence among federal statutes--look no further than the latest mega-TCPA settlement hauled in by "Number 7" Avi…
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TCPAWORLD AFTER DARK: State Specific DNC Lists…

17 Jan 2023
Definitely still feeling the effects of this Atmospheric River FLU hitting So. Cal right now. Ugh. That's why the content has been a bit slim. Sorry folks. Hopefully I'll be…
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ANOTHER INCREDIBLE TCPA WIN!: Troutman Firm Victories Stack Up as Court Holds Lead Generator Did Not Violate TCPA or Texas Law With Home Purchase Offer Texts

17 Jan 202319 Jan 2023
Editor's note: earlier version of this article did not identify the case name. Client decided they DID want the case named. So here we are. :) Oh, there is nothing…
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SMALL STATE BIG PROBLEMS: New TCPA Rulings Confirms CRIMINAL Penalties for Failing to Register in Rhode Island

12 Jan 202317 Jan 2023
Increasing state regulation has proven to be VERY tricky to navigate for callers these days. The Troutman Firm obviously has great resources around state registration and calling requirements, but it…
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TCPAWORLD AFTER DARK: LGW Pics Are Here! And You Can’t Wait to See Them

11 Jan 202317 Jan 2023
So today was a tricky travel day for everyone but I am happy to report the Czar is safe and sound and ready to share some pics from the big…
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BLASTED: Court Criticizes Both Sides in a TCPA Dispute For Failing to Cite Relevant Authority– But Issues IMPORTANT Ruling on Corporation Depositions

11 Jan 202312 Jan 2023
SO just wrapping up my time here at LGW. Really amazing to catch up with folks for 2023--and to wish HAPPY BIRTHDAY to the DAME!--and talk about our awesome new…
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It’s here!!!! Troutmanfirm.com is live and ready to BLOW MINDS

10 Jan 2023
Just moments ago I announced from the stage a world premier moment- troutmanfirm.com is now LIVE! Get to know your new legal team. The Czar and the royal court in…
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THE CZAR TAKES THE STAGE IN LESS THAN ONE HOUR!–And I Love These People

10 Jan 202311 Jan 2023
Very few folks really understand the lead generation world, and most of those who do don't trust it. And that is really too bad. I see here at #lgw some…
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ROUGH WIN: Web Session Recording CIPA Claims More Powerful than Ever Following Javier Dismissal

9 Jan 202311 Jan 2023
Jut wanted to piggy back on Queenie's excellent article last night to really hammer home a critical point: The Javier district court ruled directly that the use of third-party web session replay…
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FOURTH DAY OF CZARMAS: Another Gift!–A FREE Webinar Setting Up 2023–And I Can’t Wait to See you All Today at LGW!

9 Jan 202310 Jan 2023
So LGW is apparently a HUGE deal. Place is absolutely packed I hear. I haven't had a chance to make it down to San Diego just yet--work!--but my advanced scouts…
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TCPA QUICK HITTER: FCC Chairwoman Just Asked Congress to Expand the TCPA’s Autodialer Definition And Its Worth Paying Attention To

6 Jan 20239 Jan 2023
So you might recall a few months ago there was a new bill introduced to expand the TCPA's ATDS definition: https://tcpaworld.com/2022/07/15/woah-huge-new-bill-introduced-in-congress-to-amend-tcpa-expands-atds-definition/ My sources told me it was going nowhere. I…
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THIRD DAY OF CZARMAS!: The Czar Brings Hope for an Entire Industry…

6 Jan 20239 Jan 2023
So it is the third day of Czarmas, and today the Czar brings word of R.E.A.C.H. lead generation standards, which were circulated earlier this week to a select few. On…
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NON-PROFIT TRAP!: Court Confirms Calls Made on Behalf of Non-Profit Can Still Trigger DNC Rules

5 Jan 20236 Jan 2023
Aww the beautiful TCPAWorld. Always so full of interesting quicks and traps for the unwary. Here's one-- a company making calls on behalf of a non-profit can be liable for…
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THE CZAR HELPS LAW360 BREAK DOWN 2023 PRIVACY LITIGATION TRENDS: Leads an All-Star Cast Discussing 2023 Privacy Litigation Trends to Watch

5 Jan 2023
In an amazing article penned by Law360's preeminent privacy reporter Allison Grande out this week, the publication looked into a crystal ball to predict the biggest privacy litigation trends of…
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TCPA FRAUD IS COSTLY!: Guy Who (Allegedly) Set Up His Own TCPA Lawsuit By Sending Himself Texts and Suing for Them Now Owes $160k

5 Jan 20236 Jan 2023
So last month I was on an NPR podcast called Planet Money discussing TCPA litigation. As you'd expect NPR's take was that little guys--like Nathen Barton--who bring TCPA suits are…
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MORE GIFTS!: Deserve to Win (Ep. 9)-THE HOLIDAY EDITION–Is Now Available!

5 Jan 20235 Jan 2023
  So yesterday I emerged from my long winter's nap to provide news that Troutman Firm's incredible 2023 TCPA Annual Review (presented by Trusted Form) was available to all! https://tcpaworld.com/2023/01/04/its-here-its-here-troutman-firms-incredible-2023-tcpa-annual-review-presented-by-trusted-form-is-now-available/…
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TCPAWORLD AFTERDARK: FCC Admits it Made a Mistake–Allows Calls for Informational Purposes to Be Made With Regular Express Consent (Not Written)–But Did It Make An Even Bigger Mistake In Its New Ruling?

4 Jan 20235 Jan 2023
Well you don't see this everyday. In a ruling issued by the FCC late last month, the Commission essentially admitted it had made a mistake in its earlier ruling--from two…
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ITS HERE ITS HERE! TROUTMAN FIRM’S INCREDIBLE 2023 TCPA ANNUAL REVIEW–PRESENTED BY TRUSTED FORM–IS NOW AVAILABLE!

4 Jan 20235 Jan 2023
Well, the Czar is back (and more powerful than ever) and he comes bearing gifts! Having arisen from his long winter's slumber, the Czar will be back to breaking the…
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UNCOMMON: First Circuit Court of Appeals Torches Common Fund TCPA Settlement– Finds Different Classes Need Separate Counsel (And some Pics)

21 Dec 20224 Jan 2023
A scene from the Troutman Firm retreat... Well I fully expect this to be the last blog of the year--although I will probably sneak back to my laptop at some…
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TCPAWORLD HOLIDAY PARTY…

20 Dec 20224 Jan 2023
So we had a great time last night. Tons of great folks joined us. I'll let the pictures do the talking. Really appreciate you TCPAWorld. THANK YOU for all the…
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HERE IT IS!: The INCREDIBLE 8th Edition of the Deserve to Win Podcast–With Beth Sprague!

20 Dec 202220 Dec 2022
Well we are at our firm retreat today but that won't stop me from making sure you folks have the LATEST and BIGGEST Deserve to Win podcast episode yet. We…
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HUGE NEWS!: Troutman Firm’s Brittany Andres (Baroness) Named “Go To Thought Leader” in Telecom Law by National Law Review!!

20 Dec 202221 Dec 2022
Well I simply could not be prouder of the Baroness. What an incredible year she has had. She racked up massive wins--including the TCPAWorld-changing Baccari victory--while crushing on the podcast…
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It begins..

19 Dec 2022
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It begins…

19 Dec 2022
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ITS ALMOST TIME!: Solstice is Sneaking Up On Us, Here Are a Few SUGGESTIONS On How to Pass Those Long Winters’ Nights

19 Dec 202220 Dec 2022
All right, so I am headed to the airport shortly to fly out to our big HOLIDAY PARTY/retreat. You may have heard about this thing. Definitely WON'T be the party…

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Eric’s Thought of the Day

A lot of buzz about the Czar and the FCC and the head of the Reassigned Number Database showing up on a panel at LeadsCon in March.

I think it is going to happen. And it will be everything you’d expect it to be.

 

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About TCPAWorld

TCPAworld.com isn’t just a blog, its a lifestyle obsession for those that eat, sleep, and breathe the TCPA like we do.

We’ll break all the TCPA news–usually before anyone else does–with witty and informative articles that break the mold of stuffy law firm analysis. Yet the analysis you’ll find will always be dead on and steeped in our decades of combined TCPA defense experience.

We do it all for free- no advertisements (other than shameless plugs for my law firm).

The opinions expressed in content on TCPAworld are solely those of the authors and contributors that share their content here.

All content copyright Eric J. Troutman, except that contributors retain license to use and re-publish their works.

All other rights reserved. Forever and ever, and all that.

Contact: troutman@troutmanfirm.com

530 Technology Drive, Ste 200

Irvine, CA 92618

(949) 350-3663

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  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
  • TOP GUN TALENT WANTED
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