PERSONAL LIABILITY: Agency Owner Sued Personally in TCPA Suit Can’t Get Out On Motion To Dismiss

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For anyone that needs a reminder , YES you can be PERSONALLY sued in TCPA cases even if you merely work for a company that asked you to make an illegal phone call or if you run an agency that violates the law.

For instance in Ryburn v. Centene, 2025 WL 3231502 (E.D. Ark. Nov 19, 2025) the principal of an agency that allegedly made illegal calls on behalf of Centene was sued personally.

In Ryburn Monica R. Reed was allegedly the “managing member” and “owner” of Satori Insurance. Satori allegedly made illegal calls and Reed tried to dismiss the case against her personally.

But the court refused to let her out.

Crediting the allegations that she was involved with the calls the Court held she could be personally liable for the more than 300 calls at issue in the suit.

This means Reed faces up to $450k in personal liability.

Now luckily for everyone this is not a class action– in those suits the damages can easily range into the millions or even billions of dollars.

Can’t emphasize enough how important TCPA compliance is. Even if you’re a small company you can still find yourself sued for your personal wealth–in addition to your business being potentially shut down by crippling damages (we see it all the time.)

Be sure to reach out to Troutman Amin, LLP for a compliance review to make sure you’re safe! Rates rise for new clients after Jan. 1, 2026– so retain us now and save a ton!

THE FIRST $6K AN HOUR ATTORNEY?: Troutman Amin, LLP Rates Set to Rise January 1, 2026– Get In Now!

Chat soon.

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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