IS IT ENOUGH?: Gen Digital Agrees to Pay ~$10MM to Settle TCPA Claim over Wrong Number Lifelock Robocalls– but Did It Get Off Too Easy?

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Editor’s note: Just received word there is more to the story here– I knew it! Update here. 

We all hate unwanted robocalls–especially about scammy products.

Well the folks behind the regrettable LikeLock product (my opinion)–Gen Digital–just agreed to pay nearly $10MM to resolve a TCPA class action alleging it sent wrong number robocalls regarding Lifelock accounts to about 300,000 people. But I’m wondering– is that enough?

This is pretty egregious conduct. And this is the same company that just had to pay $55MM on a false claims act loss to the government.  This is not a good company IMO. So when I see them getting off easy for blasting consumers with robocalls without consent it makes me uneasy.

The case is Jackson v. Gen Digital 2026 WL 221110 (D. Az. Jan 28, 2026) and the class is defined as:

All persons throughout the United States (1) to whom Gen Digital Inc. placed, or caused to be placed,
a call regarding a LifeLock or Norton account, (2) directed to a telephone number assigned to a cellular
telephone service, but not assigned to a person who has or had a LifeLock or Norton account with Gen
Digital Inc., (3) in connection with which Gen Digital Inc. used or caused to be used an artificial or
prerecorded voice, (4) from February 19, 2021 to October 30, 2025.

The 15BB publicly-traded company allegedly made illegal wrong number robocalls to more than 300,000 telephone numbers– meaning the company’s exposure was at least $150,000,000.00 here– yet it is settling for less than 7 cents on the dollar.

I rarely say this–I’m a defense attorney after all– but I wonder if Gen Digital got off a little too easy. These are exactly the sorts of calls the TCPA is designed to prevent. And the sort of calls that might confuse and damage consumers. I don’t like it one bit.

Plaintiffs in the suit are represented by the Wolf and Mr. Number One– who else– and they’ll make about $3MM on this deals, but I’m a bit surprised to see Gen Digital set to walk away for under $20MM on this one. Maybe the court will scrutinize the deal, we’ll see.

Did you receive unwanted robocalls about Lifelock? Curious to pick up stories (and NO I am not going to switch to the plaintiff’s side, obviously, but this one rubs me the wrong way for some reason.)

Either way, if you want to avoid TCPA trouble like this be sure to get a FREE copy of the 2026 Troutman Amin, LLP TCPA Annual Review, presented by Contact Center Compliance!

FIRST DAY OF CZARMAS 2026: THE 2026 TROUTMAN AMIN, LLP TCPA ANNUAL REVIEW, Presented By Contact Center Compliance is now FREE for the Asking!!!!!!!!!!!

Chat soon!

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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