feedback loop

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Just had a really nice talk with a long time client who told me how much he loves, appreciates and acts on our legal content but also how much he has loved my recent non-TCPA pieces related to the pac12, the Hawaii fire, etc. And that is actually very meaningful to me because I tend to get much less feedback when I veer off formula, and I wonder whether people enjoy those side-projects or simply tolerate them out of love for our TCPA content.

I receive a lot of praise–I mean literally several times a day–from folks who enjoy the blog, my writing style, what we stand for (DEI, truth and loyalty, deep understanding of the law) etc. and it is ALWAYS very meaningful and appreciated. Love knowing that our work is resonating and that we’re making an impact on society that transcends the practice of law.

Really really motivating.

But it is especially valuable and encouraging when folks encourage me to do more of the non-TCPA stuff…if that’s what the people want. 🙂

I guess I have a couple of points here:

  1. first, thank you to everybody who has given us praise and feedback. I am sincerely grateful you enjoy what we do and find it informational and actionable.
  2. second, DON’T BE SHY about reaching out and providing praise and feedback–because I do enjoy it (literally always) you are NEVER wasting our time with your outreach and I find your responses actionable as well.

related, hits on TCPAworld.com in 2023 just exceeded hits for all of 2022– meaning that with 4.5 months to go in the year we already have had more viewers than in all of last year. just amazing.

love you all and have a great weekend.

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Published by Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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