HEAP OF TROUBLE: Calendly Sued in CIPA Class Action For Using Heap Tech and the Czar is Cool With It

So hate is a strong word, but I really really really don’t like Calendly.

They’re this terrible software platform that integrates with people’s calendars and allows them to dismissively fire off a link at others who are trying to schedule an appointment with them.

The conversations generally go like this.

Person 1: “Hi so-and-so are you available to connect tomorrow at 1 pm pacific.”

Person 2: “I dont care enough to check but here’s is my calendly link and yo can figure it out and book the appointment. thanks.”

So, so, so dismissive and lazy and awful.

100% chance that if you send the Czar a calendly link you will never hear from me again.

Anyway, so it makes me a little happy–just a little, honestly–that Calendly was just sued in a MASSIVE new CIPA class action in California.

The suit is brought by a consumer Ms. Ringler who contends her “keystrokes, mouse clicks, and other communications – such as the personal appointments scheduled on Calendly’s Website – were intercepted in real time” by a company called Heap, Inc.

Heap allegedly collected realtime data including “(1) pageviews; (2) clicks; (3) inputs; (4) tap and mouse clicks; (5) scrolls and swipes; (6) long loading spinners; (7) session time (active time); (8) rage clicks; (9) frequent refreshes; (10) site errors; (11) JS errors.”

Under California law it is illegal for a third-party to read or learn the content of a communication–including communications with web servers–without the permission of all parties (but you PLAINLY already know that since you subscribe to cipaworld.com!). So if Calendly was giving Heap real time access…. well…it is in a HEAP of trouble.

*fist bump*

Anyhoo, the case is brought by Bursor and Fisher–who pay talent way above market because they have tons of money laying around–contends “Calendly enabled, allowed, or otherwise procured Heap to intercept communications between Calendly and visitors to the Calendly Website through a contractual arrangement.”

The suit seeks $5,000.00 per visitor on the Calendly website and seeks to represent a class of everybody who was intercepted by Heap on the Calendly site.

Now I sort of wish I used the Calendly platform–that’s good money.

You can read the complaint here: CIPA Class Action Against Calendly

And if you want to know more about the scourge of CIPA cases plaguing American businesses be sure to check out this video breaking them down:

We discuss CIPA with CIPA lawyer Josh Swigart. For more AMAZING content be sure to follow our INCREDIBLE YouTube channel.

We’ll keep an eye on this.




1 Comment

  1. Hrm, I actually like when someone uses a service like this as it makes it easier and more efficient to set up a time to chat than going back and forth suggesting times…and I am all about efficiency 🙂

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