LET’S GET YOU ALL CAUGHT UP!: New FREE Webinar Set for This Wednesday to Discuss the FUTURE of Call Centers

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So there is a ton going on right now in TCPAWorld.

The usual pile of cases keep pouring in but we have the FTC’s massive telemarketing sweep and the FCC’s incredible world-changing NPRM proceeding on going. There is much to take stock of.

While R.E.A.C.H. is working hard to advocate for breathing space in the industry folks have got to be asking themselves whether it is time to pivot!

But for call centers the future might be quite profitable depending on how they position themselves in the market, and what compliance solutions they deploy.

So join us THIS WEDNESDAY September 20, 2023  at 11 am pacific for a TOTALLY FREE and UP TO THE MINUTE discussion of what is going on out there.

Excited to be teaming up with these guys!

We will be teaming up with the great and powerful team over at Call Tools on this one and I am really looking forward to it.

Email chaz.tedesco@calltools.com <chaz.tedesco@calltools.com> to get yourself added to the webinar (a registration link should be available soon as well.)

Also apologies to all of you who did NOT get on the magazine list. The FREE FOR LIFE offer is now all done. If you want Deserve to Win magazine–and you do!–you have to buy it right here.

But the good news is that the 2023 TCPA Annual Review–presented by TrustedForm–is still completely free!!! Nothing will get you caught up faster!

Ask it shall be yours!

ITS HERE ITS HERE! TROUTMAN FIRM’S INCREDIBLE 2023 TCPA ANNUAL REVIEW–PRESENTED BY TRUSTEDFORM–IS NOW AVAILABLE!

So many gifts we give. 🙂

Chat soon!

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Published by Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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