TCPAWORLD AFTER DARK: this is how Queenie describes her relationship with the Czar…

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So Puja was just featured on femalepowerplayers.com, which is kind of cool.

Worth reading the entire interview– but this is my favorite part for obvious reasons.

We also adore your partner Eric J. Troutman. In thinking about how you both operate as a team, what famous duo, living, dead, or cartoon would you identify yourselves with and why? How do you two differ and compliment each other in your approaches?

Honestly, I don’t think a duo like us has ever existed or has captured the two of us. The Czar is a completely unique individual — there’s never been anyone like him in history that I can point to. He is always so focused on the truth, always logical and always focused on doing what’s right – he is more similar to a religious leader than a business leader. I really think there isn’t a problem he can’t solve — in my opinion he is the greatest lawyer in the country. But he is enigmatic and often can’t relate to people.

That’s where I come in. I am the more human, relatable partner. I add a human touch to our partnership. I think the Czar’s intellectual prowess is balanced by my practicality and empathy. I handle clients with grace and thoughtfulness. One thing we have in common that binds us is that we are both addicted to winning and will do whatever it takes to win. He is my partner in winning. And we both work equally as hard to keep on winning. As Eric says he’s never met anyone that works as hard as him – and trust me does that man work hard. The best thing I can tell you is that we are a lion and tiger that are just stuck together in a coliseum and we kind of like each other and we will fight the bears but when we are left alone, we can’t help but chew on each other’s heads. We both just want to win so bad, every day.

Oomph.

That “chew on each other’s heads” line is absolute perfection. Very true also. We are both very tough customers–as anyone will tell you.

She’s an amazing one that Puja.

Heard she’s dating an F1 driver…

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Published by Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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