Video breakdown here.
All right, major TCPA developments on Friday.
The biggest news was the outcome of the Insurance Marketing Coalition’s (IMC) Hobbs Act petition to the Eleventh Circuit Court of Appeals challenging the Federal Communication Commission’s (FCC) new one-to-one express consent ruling under the Telephone Consumer Protection Act (TCPA).
The one-to-one consent rule–which was scheduled to go into effect today (January 27, 2025)– would have required consumer’s to specifically identify the entity to whom they were providing consent when filling out online webforms. It would have also required consent to be “topically and logically” related to the transaction that lead to the consent.
The rule was implemented to help cut down on unwanted robocalls arising from websites that resale consumer data numerous times based upon fine print disclosures consumers do not always read or understand.
According to the Eleventh Circuit, however, the FCC overstepped its authority by unduly limiting the consumer’s right to consent in its ruling.
Let’s break it down.
In Insurance Marketing Coalition v. FCC, 2025 WL 289152 (11th Cir. 2025) the key issue addressed by the Court was whether the FCC exceeded its statutory authority under the TCPA in issuing its 2023 Order because the one-to-one-consent and logically-and topically related restrictions impermissibly conflict with the ordinary statutory meaning of “prior express consent.” The Court concluded that it did, and the reasons for this conclusion are incredibly important.
First, the Eleventh Circuit took a very limited view of the FCC’s ability to “implement” the TCPA and found it had power only to perform those actions necessary to “complete, perform, [or to] carry into effect.” It the Court’s view the FCC could not “alter” any part of the statute as part of implementation. Rather it could only “reasonably define” the TCPA’s provisions.
The Court then focused on the TCPA’s statutory language. The TCPA permits calls made using regulated technology when the consumer has provided “express consent.” Critically, in the Court’s view the TCPA does not require “express consent plus.” So although the FCC has some ability to define and implement the phrase “express consent” it may not impose additional requirements and restrictions that exceed the intended scope of the phrase.
In light of this reality the Court framed the issue for review through the lens of two questions: i) to give “prior express consent” for telemarketing or advertising robocalls, must a consumer always consent to calls from only one entity at a time; and ii) can a consumer give “prior express consent” to receive telemarketing or advertising robocalls only when the consented-to calls are “logically and topically associated with the
interaction that prompted the consent”?
Pause.
Notice what an incredibly restrictive paradigm this presents for agencies.
If an agency is given authority from Congress to enforce a nationwide seatbelt ban and determines a seatbelt must be 3 inches in width, would the Court question “to wear a seatbelt must a consumer always have a belt 3 inches in width?” To articulate the ability of an agency to act by looking at the question through the lens of whether any portion of a statutory provision is limited by an agency rule is seemingly tantamount to destroying an agency’s ability to act.
To define is to limit, after all. Any effort to “reasonably define” a TCPA provision will necessarily limit it to some degree.
But the IMC court determined the FCC’s ruling failed specifically because its definition limited the TCPA express consent provision.
In the Court’s view, the definition of prior express consent has largely already been determined by case law. In its view express consent is consent “that is clearly and unmistakably granted by actions or words, oral or written…” and given before the robocalls or texts are made. Seemingly any expression of the law beyond this common law approach was doomed to meet with failure in the Court’s eyes as conflicting with the “plain language” of the statute, as interpreted by the courts.
Pause again.
Notice the huge shift in reasoning in addressing agency action here following Loper Bright. Not long ago (like this time last year) an agency’s determination of the meaning of a statute would be given wide deference by the courts. Now the IMC court essentially afforded zero deference and, in effect, expects the precise opposite– the agency must defer to the Court’s determinations!
Fascinating.
The rest of the Court’s reasoning makes this new paradigm perfectly clear.
For instance, the Court reasoned previous case law had permitted parties to consent “to multiple, vaguely defined entities at one time” in analyzing the scope of “express consent.” That being the case the FCC’s determination that consumers could consent only to a single entity at a time must necessarily conflict with the statute.
Next, as to the “logicially and topically” related component the Court reasoned a consumer might “consent to calls about “loan consolidation” while shopping online for “auto loans.” Under case law all that is required is that the consumer “clearly and unmistakably” state, before receiving a robocall, that he is willing to receive telemarketing or advertising robocalls about loan consolidation. So any suggestion by the FCC that consent is invalid must necessarily fail– it is powerless to implement a restriction contrary to a court’s determination of the meaning of the statute.
My goodness.
In the end, the Court defines the scope of the TCPA’s express consent rule as follows: “As long as a consumer clearly and unmistakably states, before receiving the robocall, that he is willing to receive the robocall, he has given ‘prior express consent’ under the TCPA.”
That’s it.
And because the FCC’s one-to-one rule went further than this definition, it is dust in the wid.
So let’s walk through some take aways:
- The FCC’s one-to-one rule is no more. The Eleventh Circuit has jurisdiction to strike down the ruling for the entire country under the Hobbs Act. No other court may enforce the rule. It is essentially dead and cannot be leveraged in any TCPA suit. That’s the good news.
- The bad news: consent forms will face even greater scrutiny now than they have in the past. The Eleventh Circuit’s repeated focus on “clearly and unmistakably” stated consent may posed a massive detriment to typical lead gen forms that are often neither clear nor unmistakable. This seems to make the efforts of REACH–to set standards for what qualifies as “clear and unmistakable” in the industry– more important than ever. Remember, courts are already refusing to enforce forms fairly routinely. The one-to-one rule was actually set to help lead buyers to a certain degree because consumers who provided enhanced levels of consent were unlikely to sue. Lead buyers may still wish to require one-to-one consent to make sure they are getting real consumers who are providing real leads. There is still a ton of risk out there.
- On that topic, it seems clear the FCC has the authority to define what “clear and unmistakable” means in this context. So perhaps we will one-day see additional regulation defining express consent. But I don’t expect that any time soon.
- To be absolutely clear nothing has changed under the TCPA. Literally. Meaning everything that was illegal on Friday is still illegal today. And that means lead gen forms that do not provide “clearly and unmistakably” stated consent in a “clear and conspicuous” manner consistent with the FCC’s current express written consent requirements are still illegal. We are back in the Troutman 9 days as opposed to the Troutman Amin 15 days. That’s good news but its also sort of no news. So don’t get it twisted.
- The incredibly restrictive approach adopted by the Eleventh Circuit in IMC is fascinating but is unlikely to catch on across the country. For instance, I do not expect a court in a suit between private parties to suddenly determine that “written” express consent is out the window because a consumer can “clearly and unmistakably” consent to receive robocalls orally. But hey, its Trump’s America now— so anything is possible. Again the IMC court’s ruling on one-to-one is effective across the country– but the restrictive analytic framework applied to assessing the legality of agency action is not.
- The Court reserved the issue of whether the FCC’s dual treatment of consent–i.e. a higher standard for marketing versus informational messaging– is constitutional or not. Very interesting issue there– and a very strong argument can be made it is not. I suspect that will be the next battleground as industry pushes back on the TCPA’s express consent requirements.
- Troutman Amin, LLP will be providing a breakdown on ALL of this on Deserve to Win Ep. 30, which will be available on our YouTube Channel today. (Not going to force everyone to sign up for a webinar– just watch it at your leisure.) Be sure to subscribe to the YouTube channel to be among the first notified of the video!
Want to end with another note praising IMC here for their efforts. There was a little bit of Luck involved– literally– but they made the right moves to get the right result. While directionally one-to-one is good for the lead generation industry, the way the FCC framed its ruling was very very damaging for small business– it would have cost tens of thousands of jobs and hurt consumers.
Nobody should view this as a win for robocallers. It should be viewed as a win for common sense and–in a larger sense, a win for freedom against unwise government regulation. And for that reason in particular my hat is off to IMC. Nicely done folks.
Chat soon.
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the Troutman 9 is amongst the best suggestions for TCPA language. well done. it is relatively clear, but again, the problem is attorneys are asked by business “what is legal and will protect me in a lawsuit”. The question should be “is this easy for a consumer to understand?” it doesn’t matter if it is TCPA language or other contractual language, attorneys writing for consumers does not work.
the one-to-one was correctly ruled upon by the court. the “Chevron deference” was insane, to give the right to the agency when a question arises, rather than keep jurisdiction within the courts, is like giving the keys to the prison to the prisoners. it allows for abuse. the Constitution calls for an independent jucdiciary to be a check and balance to power. for the Supreme Court to abidcate this to the agencies in 1984 is ridiculous. it removes this check and balance.
we are dealing with a law enacted in 1991, before cell phone, texting, email, social media, AI, robocalls, RVM, etc. instead of trying to add onto a law – and remember Congress creates laws, not agencies – perhaps it is time to come up with a TCPA for this century. if the FCC wanted to do good, they would return the law to Congress, and say “give us a new one, this one is broken”. which is what the female judge in part stated. (her name wasn’t clear, Judge Luck’s was).
finally, the FCC losing this ruling IS a MASSIVE win for all Americans. Congress creates a law, and an agency implements them. in no way should an agency of 5 or so people, sitting in a random room in DC, come up with changes that affect every single American, without those changes being voted on. Joe Biden warned of an oligarchy, but we already have one. a ruling class that sits in rooms and makes decisions for all, and those decisions are not voted on. one-to-one might be the best idea in the history of ideas, but the concern should not be one-to-one. the concern should be agencies making laws. at least now thanks to Loper the agency does not have exclusive right to judge/jury/executioner.
“Nobody should view this as a win for robocallers.”
Certainly NOT a win for us 246 MILLION + NDNC registrants.
Bottom line: In reality killing one-to-one outright (regardless of who has the right to implement such changes) yeah lets leave this all to judges that don’t have a friggin’ clue to the reality that we deal with DAILY.
Here’s just one example of literally hundreds:
https://plist.everquote.com/partners/
Oh well, back to leaving my ringer silenced 24/7…
There are 50 billions robocalls per year in the USA.
That translates to 200 per adult per year.
There are 52 weeks per year, which means the average adult is receiving less than 1 per day. the total is 4 per week. not a huge number.
Of the 50 billion calls generated, how many were actually legit calls that the consumers wanted?
The leads industry is up to $4.28 billion per year.
Based on an all around average cost per acquisition of $300, that means 14,266,666 consumers received services they were looking for. (total cost of leads/cost of data to acquire a client).
if the average service cost was $1000 (solar could be much higher, some are lower, but $1000 is low) that means the leads industry not only helped 14 million consumers but it added $14,266,666,000 to the economy (# of deals * average cost of a deal).
with blocking, caller ID, live VM, and more tech, a consumer has many options to prevent receiving calls – and in most cases calls they opted into.
the goal of all of this is to prevent consumer fraud. according to OCC.gov, the top 10 sources of consumer fraud include: identity theft, imposter scams, phishing emails, online shopping scams, investment scams, tech support scams, romance scams, fake check scams, prize/sweepstakes scams, and debt collection fraud. according to the FTC the total cost of consumer fraud in 2023 is $10 billion, the amount attributed to robocalls is less but not published.
consumer fraud is initiated with deceptive online communication methods like phishing emails, text messages, or fake websites.
ad serve happens on a daily basis with all of our mobile devices, but per above, there are multiple sources of fraud. and, as stated, the average American gets only 4 phone calls per week from a robocaller, with no one knowing how many are actually opted into. it barely seems like a “scourge” to humanity, and when looking at the total amount of ads a person is presented with, it is very, very small.
bottom line, every consumer’s preference should be respected, but the leads business isn’t the devil many think it is. when considering the amount of money it adds to the economy, the number of people that are helped with online lead generation, the benefit of the leads industry outweighs the bad.