MORE IS REQUIRED: Senior Life Insurance Company Out of TCPA Class Action For Too Thin Allegations

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Quick one for you this am TCPAWorld.

Senior Life Insurance Company–which has the unfortunate acronym of SLIC– was sued in a TCPA class action in Virginia recently. It moved to dismiss arguing the complaint did not actually state FACTS to show it made the calls at issue.

Earlier this week the Court agreed in Matthews v. Senior Life Insurance 2025 WL 1181789 (E.D. VA April 22, 2025).

Interestingly the complaint actually did allege the calls were “from” SLIC and that a caller was an “employee” of SLIC. Indeed Plaintiff even alleges that during one of the calls he was asked “regarding qualifying for SLIC life insurance.”

Still the court found these allegations too conclusory to state a claim. Unstated here is the assumption that someone else might have been making calls on SLIC’s behalf–which shows a pretty sophisticated court that understands SLIC’s business model likely does not include a bunch of captive w-2 agents calling out to sell policies.

Pretty interesting one that TCPA defendants should keep in mind.

For hundreds of other cases folks should keep in mind be sure to request a copy of the Troutman Amin, LLP 2025 TCPA Annual Review, presented by Contact Center Compliance. The review is TOTALLY FREE and breaks down hundreds of recent cases so you can stay safe out there!

WE DID IT!: WE UPDATED OUT 2025 TCPA ANNUAL REVIEW AND YOU SIMPLY MUST HAVE ONE RIGHT NOW!

Chat soon.

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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