CONTACT.IO IS COMING!: And Troutman Amin, LLP Will Be There in Full Force With a Stage and Two CRITICAL Speaking Events

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So Contact.io is just around the corner.

While I can’t say it is my favorite event of the year– LCOC obviously takes that honor— in my view it is absolute a FANTASTIC show in light of its laser focus on the call center industry.

Really an underserved market from a conference perspective and Mike always does a fantastic job with this particular show. Plus Denver is such a great place to gather and it really sort of marks the end of Summer and the beginning of the hard-work-to-end-the-year push!

This year Troutman Amin, LLP will be back at the show in full force with the RETURN of the FAMOUS Troutman Amin, LLP stage!!!

But what you REALLY can’t miss are the presentations by Queenie and I this year on Thursday, August 28, 2025.

These are big ones folks.

First, at 10:15 am the powerful Puja J. Amin will join a panel of all-stars to discuss the PROBLEM of Caller ID mislabeling, the new rules requiring ACCURATE Caller ID displays (including in SMS?) and what YOU can do about the whole mess. You cannot miss that.

Then RIGHT AFTERWARD at 11:00 am the Czar takes the stage with the LATEST and most UP-TO-DATE TCPA breakdown you can imagine. And, of course, I will be talking about the FTC and Media Alpha/Assurance IQ plus a whole ton more.

Webinar! Must Watch!

BTW– if you missed that incredible webinar yesterday it is up on our YouTube channel right now.

Any way you slice it this is going to be a massive show. Troutman Amin, LLP will be rolling 8 deep for this one– so swing by our booth and say hi! You’ll get to see the Czar, Queenie and the Dame! But also fan favorites Moon and Danie along with newcomers Ishana, Charlee and Sarah!

Will be tons of fun. Come join!

 

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

1 Comment

  1. Yo, Contact.io the Devil is in the Details…

    From the blogs on their site: “Scrub Your List Regularly: Regularly compare your contact list with the DNC Registry to remove any registered numbers. Most businesses update their lists every 30 days, but a weekly or bi-weekly schedule can provide an added layer of security.”
    https://contact.io/2024/11/navigating-the-do-not-call-registry-best-practices-for-compliance/

    “Most businesses update their lists every 30 days …”- said like its optional – no wonder we still get tons of calls…?!?!

    All businesses are REQUIRED to scrub at least EVERY 31 days. PERIOD.

    “…to use the registry, you must synchronize your lists with an updated version of the registry at least every 31 days.”

    https://www.ftc.gov/business-guidance/resources/qa-telemarketers-sellers-about-dnc-provisions-tsr-0#accessingtheregistry

    Reply

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