$10MM DOWN THE DRAIN: Court Grants Final Approval to Gen Digital’s $9,950,000 TCPA Settlement Disaster

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Gen Digital was just hammered in a TCPA class action settlement to the tune of nearly $10MM– with over $3.3MM going to the plaintiff’s lawyers.

In Jackson v. Gen Digital, 2026 WL 2052012 (D. Az July 14, 2026) the plaintiff sued alleging receipt of wrong number prerecorded calls regarding LifeLock products.

Plaintiff went off and retained Mr. Number One– Mike Greenwald– who is probably the most dangerous man in the TCPAWorld.

Greenwald teamed up with the Wolf– Anthony Paronich–and they absolutely smoked Gen Digital’s outmatched defense lawyers. Eesh. (In fairness though Greenwald and Paronich together are a hell of a combo to deal with).

As a result Gen Digital had to cry uncle and open up their wallet to the tune of nearly $10MM– $9.95MM to be precise. But hey. at least it didn’t hit 8 figures right?

The class included:

All persons throughout the United States (1) to whom Gen Digital Inc. placed, or caused to be placed,
a call regarding a LifeLock or Norton account, (2) directed to a telephone number assigned to a cellular
telephone service, but not assigned to a person who has or had a LifeLock or Norton account with Gen
Digital Inc., (3) in connection with which Gen Digital Inc. used or caused to be used an artificial or
prerecorded voice, (4) from February 19, 2021 to October 30, 2025.

Making matters more interesting, quite a few consumers opted out and have the right to individually sue the defendant in their own TCPA cases. This includes all of these folks: Bradley Vance, Brenda Lane, Carol Libby, Colleen Parmele, Donald Barker, Gloria Newell, Janet Courtney, Jean Baxley, Latonia Holloway, Maria Kashner, Megan Robinson, Robert L. Picek, Robert Rios, Robert Rutzel, Rose Lund, Sandra Larson, and Gerald Southbloom.

Will be interesting to see if Gen Digital faces a barrage of new suits or if this settlement buys peace.

Another lesson folks– if you are using prerecorded calls (or AI!!) to send account updates or alerts BE CAREFUL. One wrong number call can lead to a class action– and that can lead to a $10MM pay out!

Chat soon.

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

1 Comment

  1. Yep, down the drain sounds about right. A well deserved result!

    Especially considering the FCC was kind enough to create the RND, which went live…hold for it…in Nov 2021. So for the majority of the class defined time frame they easily could/should have been using said database – they could have avoided this altogether. But hey, with $5 BILLION in FY2026 revenue, 10M is only 0.2 % Hence, it’s just the cost of doing biz.
    https://investor.gendigital.com/financials/quarterly-results/default.aspx

    That said, as one of the countless victimized consumers that has been bombarded with scammy ‘your comp is infected’ texts – which if one follows thru to see just who’s behind this end up at a …hold for it…Norton LifeLock (or one of the many other ‘comp security’ offerings from GenDigital) sales website.

    Oh but wait, with the absurd push to remove SMS from TCPA 227(c)(5) liability that will open the literal floodgates with no recourse for us 250 MILLION + on the NDNC.

    Say just what does REACH stand for? Oh yeah, ‘Responsible Enterprises Against Consumer Harassment’ As a harassed consumer I would think working to abolish any notion that texts do NOT = calls would fit right into your mission statement…

    Off topic? Yet another James Connors infamous tangential tirade?

    Maybe, but it’s just Gen Digital conjures up very unpleasant memories of being another harassed consumer that quite likely will soon have ZERO RECOURSE unless some powerful, resourceful organizations stand up for us – ‘cough, cough – REACH’

    Reply

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