(DROP!!!) Deserve to Win 44– CEOs Ron Allen, Derek Oberholtzer and Mark Mitchell Join to Discuss new ERA of SONERA!

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New format, new rules, awesome guests. This thing is stacked and awesome!

New Deserve to Win podcast out today and we are breaking down the huge combination of Contact Center Compliance with PureCaller ID to create Sonera with CEOs Ron Allen, Derek Oberholtzer and Mark Mitchell.

Yep– all three CEOs join us for one epic interview about the future of the industry.

Will this co,bo create a consolidation in the industry with huge players like CCC and PCID joining forces? Will new CEO Mitchell be able to keep the goodwill of these brands strong moving forward?

And what does this combo mean for legacy customers and the industry as a whole?

Plus how’d they come up with that name?

Just a ton of permutations to this and when three CEOs hop on a single podcast you know the news is BIG.

Really proud to be part of the official launch of Sonera– this thing is going to be HUGE and Deserve to Win was there when it happened.

Before we get there, however, we break down all the biggest TCPAWorld news including:

1. Political fundraiser Winred beats Dobronski on summary judgment in a TCPA suit in Michigan and its a beautiful thing;

2. Tori Guidry is moving on– to New Orleans! But the striking redhead known as the Dame is staying with the firm, of course;

3. With TCPA SMS regulations fading, Queenie explains what state level rules might be next to impact your business;

4. Health Choice Now can’t enforce a C4R arbitration provision and the entire lead generation industry can learn a lesson or two from this;

5. Starling wins a service issue in a TCPA suit involving Allstate;

6. Those guys in Nevada that litigated a case for five years and tried a case in federal court and wound up with $1,000.00; and

7. GenDigital (the LifeLock) guys pay $10MM to settle a TCPA suit for calling wrong numbers– and you really would have thought LifeLock (of all companies) could have avoided that sort of thing.

Plus we wrap discussing the OpenAI agentic models that went rogue and hacked Hugging Face. (What???)

All of this in our new format and our new beautiful West Coast Podcast Studio.

This week’s episode included the Czar, Queenie, the Dame and Olly!

Check it out RIGHT NOW right here:

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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