DROP! (Full Ep) Deserve to Win Podcast Ep. 49 w/ Convoso CEO Nima Hakimi on Lead Gen and Compliant Dialing

Add a comment

Its Labor Day but that can’t stop the drop!

Deserve to Win Podcast Episode 49 just dropped and it is another barn burner.

The team welcomes special guest Nima Hakimi– the CEO of popular dialing platform Convoso.

Nima has always been a compliance-first CEO and has positioned Convoso as a friend to all who want to engage in compliant outbound dialing. The software has numerous embedded tools to assure compliant outreach and his team helps educate users to assure best practices are followed.

Nima has also been a board member of R.E.A.C.H. for over a year and has helped drive initiatives and assure the good actors in the lead generation and call center industries have a voice. The guy is really sharp and on top of his game and his insights on best practices for outreach and avoiding spam or scam labeling and blocking are critical for anyone in the space.

Before we get to the interview we dive into the latest big developments:

  1. Queenie is back on the podcast and provides an update on the baby’s development (this is what everyone really wants to hear);
  2. O’Reilly Auto Parts has the worst TCPA settlement of all time– $18.8MM on a claim that doesn’t exist! We discuss;
  3. Kelly leads us on another sharp SB690 CIPA breakdown– this will change everything we know about California’s Invasion of Privacy Law (that applies to websites operated by businesses across the country!);
  4. Palm Beach Tan settles a TCPA class action and provides everyone a controversial list of revocation stop instructions we need to discuss;
  5. Top Golf is sued in a TCPA class action and the Czar questions why gold even exists; and
  6. A court recently expanded  DNC claims to apply to business cell phones in a case involving SMS line of credit offers to a small law firm and we can all relate.

And, of course, as Troutman Amin, LLP is the official law firm of Cal Athletics we start the show with a breakdown of the big Cal Football battle against UCLA. (Spoiler: Cal didn’t win but the team looks good as we go into conference play next week.)

Its a ton of fun and you don’t want to miss this! Watch right here right now!:

Chat soon.

Discover more from TCPAWorld

Subscribe to get the latest posts sent to your email.

Categories:

Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

Leave a Reply