“MORONIC”: AI CEO Says Hiring Attorneys That Use GenAI is a “Terrible” Idea as Deserve to Win Podcast 55 Drops!

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Law Conference of Champions V ticket prices as I type: $419.00 (and rising)

Mav AI is the favorite AI tool of insurance agents coast to coast and the founder of Mav– Matthew Black–is a guy who really gets it.

Matthew talks about how he created Mav–it has everything to do with Lending Tree actually– and why the platform is SOLELY focused on insurance sales and how is focus on a single vertical is a massive differentiator for them.

You’re going to love his take on AI use cases– when does it make sense and what is it “moronic” to use AI? You will love his take– along with this philosophy of strong opinions that are loosely held, allowing data to drive decision making despite any opinions his leadership team may walk in with.

Overall this guy is brilliant and he really provides some great thoughts on the future of AI but also on the realities of running a call center here and now– and why top performers will always be the backbone of call centers.

Before we get there the team breaks down all the biggest TCPAWorld stories you need to know about right now:

-LiveVox HCI Not an ATDS but debt collector stuck in TCPA class action over prerecorded calls;

-Court holds an offer of a “free” roof inspection is not marketing– and this is one worthy of discussion’;

-Another multi-million dollar TCPA DNC SMS settlement we need to discuss– Coast Dental this time!;

-A court suggest Rocket Mortgage should have used 2FA on a webform submission and this is quite significant;

-ANOTHER lawyer is sanctioned for foolishly using GenAi (this time in a TCPA class action) and when will attorneys learn?; and

–We review Street Fighter! Is it the best movie ever made? (And listen to why the Czar says Street Fighter “crushed” Christopher Nolan’s adaptation of the Odessey.)

Its all part of the greatest episode of Deserve to Win yet!

Check it out right here right now:

Chat soon!

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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