The Federal Communications Commission’s (FCC) Enforcement Bureau (Bureau) has issued three more new cease and desist letters in connection apparent transmission of illegal robocalls (https://www.fcc.gov/document/fcc-issues-robocall-cease-and-desist-letter-airespring; https://www.fcc.gov/document/fcc-issues-robocall-cease-and-desist-letter-hello-hello-miami; https://www.fcc.gov/document/fcc-issues-robocall-cease-and-desist-letter-thinq).

The Bureau issued the letters to Airesping, Hello Hello Miami and thinQ Technologies on March 22, 2022. According to the FCC’s News Release, “FCC investigations found that thinQ, Airespring, and Hello Hello Miami were apparently facilitating illegal robocall traffic on their networks. These investigations relied in part on information collected by the Traceback Consortium which, having been made aware of suspicious activity, traced the illegal robocall traffic to these providers. In addition, in the case of thinQ, the North Carolina Department of Justice identified that company as a source of illegal robocall traffic.”( https://www.fcc.gov/document/fcc-warns-robocall-facilitators-remove-illegal-traffic).

The Bureau warned each of the voice service providers that “they have 48 hours to stop facilitating this traffic or face all their traffic being blocked by other providers.”

More than a dozen voice service providers have now received cease-and-desist letters (https://www.fcc.gov/robocall-facilitators-must-cease-and-desist).

The Bureau News Release noted that “[t]o date, all recipients have quickly responded and committed to take actions to stop the flow of robocalls on their networks. That said, the FCC and its partners remain vigilant in monitoring these – and all – providers’ efforts to ensure unyielding compliance with consumer protection requirements going forward.”

FCC Chairwoman Jessica Rosenworcel observed: “There are far too many phone companies that count illegal robocallers among their clients, and that’s bad business…. It is illegal to allow these junk calls to flood consumers’ phones, and there are consequences for phone companies that do not take immediate action to stop participating in these schemes.”


1 Comment

  1. AireSpring’s investigation determined that all calls referenced in the FCC notification originated from upstream intermediate providers and did not originate from direct customers of AireSpring. Furthermore, all of these companies were previously blocked and disconnected from the AireSpring network prior to receiving this FCC notification. None of these companies were active customers as of the date of the notice.

    As a member of the Carrier Community, AireSpring takes its responsibilities very seriously and we are vigilant in monitoring our network for robocall activity. While no solution is foolproof, we work to block such calls in real time before they ever complete. We have implemented multiple best of breed technologies such as the YouMail zero-hour robocall mitigation platform, AI-powered analytics, call blocking, and STIR/SHAKEN to suppress and combat such robocalls from taking place, which represent less than 0.000001% of calls on our network.

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