NBA HIT WITH TCPA CLASS ACTION: National Basketball Association Sued in TCPA Class Action For Failing To Honor Stop Requests

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So the NBA is right in the middle of its playoffs but they will have to play defense on a whole different level.

A consumer named George Head who resides in Orange County, California has sued the NBA claiming it continued to send him marketing SMS messages even after he requested they stop.

The allegations here are pretty thin but here is what he claims:

On or about November 29, 2025, Plaintiff requested to opt-out of Defendant’s text
messages by replying with a stop instruction.

Defendant ignored Plaintiff’s request and continued text messaging Plaintiff,
including, but not limited to, on or about December 15, 2025.

 Overall, Defendant sent Plaintiff more than one marketing text message after
Plaintiff’s initial stop request.

 The purpose of Defendant’s text messages was to solicit the sale of consumer goods,
services, and/or properties

Ok.

We have been seeing a ton of these revocation cases lately– something EVERYBODY needs to be VERY aware of since consumers do NOT just need to reply “stop” to effectuate an opt out.

The Plaintiff contends the messages demonstrate the NBA lacked the formal written internal DNC policy required by the TCPA.

On the basis of these rather thing allegations Plaintiff seeks to represent a class of:

All persons within the United States who, within the four
years prior to the filing of this lawsuit through the date of
class certification, received two or more text messages within
any 12-month period, from or on behalf of Defendant,
regarding Defendant’s goods, services, or properties, to said
person’s residential cellular telephone number, after
communicating to Defendant that they did not wish to receive
text messages by replying to the messages with a “stop” or
similar opt-out instruction

You can read the whole complaint here: NBA Complaint

Shouldn’t be too hard to shake this one, assuming the NBA has the written policy required by the TCPA regs. If they don’t, however, the NBA could find itself in a catastrophic situation.

If YOU need help making sure you have all the TCPA policies and procedures you need–and that they are up to date with all the new changes out there– be sure to give Troutman Amin, LLP a ring to discuss.

And if you’re not FULLY up to date on the rules around SMS revocation you REALLY need to give us a call.

Chat soon.

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Published by Eric "Czar" Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

1 Comment

  1. Certainly, they will have no trouble slapping together some vague paper titled Do Not Call Policy, backdating it, and claiming that they had it all along. After all, TCPA violators would never lie.

    Reply

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