FINALLY!: TIRED OF THOSE INACCURATE SCAM/SPAM LIKELY REPORTS?: There’s Finally a Way to Fix Them–Here’s How

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Not a day goes by that I am not asked about the SCOURGE of inaccurate call labeling that is plaguing America’s businesses.

Since call labeling was tolerated by the FCC starting in 2018, it is virtually impossible to make lawful and truthful communication via the cellular phone network without being WRONGFULLY labeled as a scammer or a spammer. This has lead to massive reductions in connect rates and damaged American businesses (and consumers) tremendously.

Mercifully, US Telecom has put together a redress list that will help YOU to get the nasty “flags” and labels off your DIDs.

THANK GOODNESS..

Let’s hope these folks have 24 hour staffing and an army of people available to redress this situation, which seems to be impacting EVERYBODY.

Per US Telecom’s website:

Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.

Altice
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?” or “Robo?”
Contact: robocallmitigation@alticeusa.com

AT&T/Hiya
Call Labels: “Spam Risk” or “Fraud Risk”
Contact: www.att.com/reviewmycalllabel

Big River
Contact: 855-244-7483

Comcast’s Xfinity Voice Service
Call Labels: “Blocked – High Spam Risk” or CNAM prepend of “Spam?”
Contact: www.xfinity.com/support/articles/report-call-blocking-errors or 844-963-0215

C Spire/TNS
Call Label: “Potential Spam”
Contact: askus@cspire.com and communications@tnsi.com

Fidelity
Call Labels:  “Fraudulent Call” or CNAM prepend of “Spam?”:
Contact: www.fidelitycommunications.com/phone/robocallmitigation/correctionform

Frontier/Nomorobo
Call Label:  “Robocaller”
Contact: nospam@ftr.com or www.nomorobo.com/contact and choose “Report a number”

Lumen/Nomorobo
Call Label: “Robocaller”
Contact: www.nomorobo.com/contact and choose “Report a number”

Midco
Contact: robocalling@midco.com

RoboKiller
Contact: inquiries@robokiller.com

Spectrum/TNS
Call Label: “Spam Likely”
Contact:  https://reportspam.spectrum.com/charter/

Telzio
Call Label: “Fraudulent Call”
Contact: support@telzio.com or 888-998-9080

T-Mobile/First Orion
Call Label: “Scam Likely”
Contact: https://callreporting.t-mobile.com/

Truecaller
Call Label: “Spam”
Contact: support@truecaller.com

US Cellular/TNS
Call Label: “Potential Spam”
Contact: communications@tnsi.com

Verizon/TNS
Call Label: “Potential Spam”
Contact: www.voicespamfeedback.com or communications@tnsi.com

Windstream
Call Label: “Fraudulent Call” or CNAM prepend of “Spam?”
Contact:  WINDSTREAM.NetworkAbuse@windstream.com

Registering Numbers with Analytics Providers

First Orion
Contact: www.calltransparency.com

Free Caller Registry (First Orion, Hiya and TNS)
Contact:  www.freecallerregistry.com

Hiya
Contact: www.hiya.com/manageyourcallerid

Neustar
Contact: www.home.neustar/support and refer to the contact information under Communications, Robocall Mitigation

TNS
Contact: www.reportarobocall.com/trf/

Let me know how these things work! If you have problems call the Czar. Thanks and happy weekend TCPA World!

Also the folks at Contact Center Compliance reminded me:

I wanted to share with you behind the scenes with CCC’s new Caller ID Remediation engine that our brilliant team has created that should near eliminate the mislabeling. We tried creating the product using the sites you listed but the issue with that is that simple registration wasn’t enough as the carriers aren’t fully incentivized yet to remove the mislabeling. Another issue is that it certainly does helps with the spam likely rates, but the numbers just go right back to being mislabeled after about 30 days.

Our team created a pretty robust engine and an entire program for continuous remediation (rolling out next week) that has so far taken a couple test clients from 50-70% spam likely rate down to 0.5% spam likely (Took only 20-45 days to accomplish these percentages). It’s a pretty darn cool platform, and we are keeping the pricing for this fairly reasonable for this platform as well.

I know the Caller ID Reputation folks also have a pretty vast honeypot they use to detect these sorts of labeling issues and Convoso has a fairly comprehensive solution they use along with their dialer. And of course there is always Numeracle (hi Rebekah!).

Crazy when you think about how many businesses exist designed to help other businesses navigate the TERRIBLY inaccurate call blocking and labeling environment right now. I’m really shocked there haven’t been any lawsuits sounding in either defamation, libel, business interference, and–of course– good old fashion Communications Act violations.

Soon, probably.

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Published by Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

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