Not a day goes by that I am not asked about the SCOURGE of inaccurate call labeling that is plaguing America’s businesses.
Since call labeling was tolerated by the FCC starting in 2018, it is virtually impossible to make lawful and truthful communication via the cellular phone network without being WRONGFULLY labeled as a scammer or a spammer. This has lead to massive reductions in connect rates and damaged American businesses (and consumers) tremendously.
Mercifully, US Telecom has put together a redress list that will help YOU to get the nasty “flags” and labels off your DIDs.
Let’s hope these folks have 24 hour staffing and an army of people available to redress this situation, which seems to be impacting EVERYBODY.
Per US Telecom’s website:
Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?” or “Robo?”
Call Labels: “Spam Risk” or “Fraud Risk”
Comcast’s Xfinity Voice Service
Call Labels: “Blocked – High Spam Risk” or CNAM prepend of “Spam?”
Contact: www.xfinity.com/support/articles/report-call-blocking-errors or 844-963-0215
Call Labels: “Fraudulent Call” or CNAM prepend of “Spam?”:
Call Label: “Robocaller”
Contact: www.nomorobo.com/contact and choose “Report a number”
Call Label: “Spam Likely”
Call Label: “Fraudulent Call”
Contact: email@example.com or 888-998-9080
Call Label: “Scam Likely”
Call Label: “Spam”
Call Label: “Potential Spam”
Call Label: “Fraudulent Call” or CNAM prepend of “Spam?”
Registering Numbers with Analytics Providers
Free Caller Registry (First Orion, Hiya and TNS)
Contact: www.home.neustar/support and refer to the contact information under Communications, Robocall Mitigation
Let me know how these things work! If you have problems call the Czar. Thanks and happy weekend TCPA World!
Also the folks at Contact Center Compliance reminded me:
I wanted to share with you behind the scenes with CCC’s new Caller ID Remediation engine that our brilliant team has created that should near eliminate the mislabeling. We tried creating the product using the sites you listed but the issue with that is that simple registration wasn’t enough as the carriers aren’t fully incentivized yet to remove the mislabeling. Another issue is that it certainly does helps with the spam likely rates, but the numbers just go right back to being mislabeled after about 30 days.
Our team created a pretty robust engine and an entire program for continuous remediation (rolling out next week) that has so far taken a couple test clients from 50-70% spam likely rate down to 0.5% spam likely (Took only 20-45 days to accomplish these percentages). It’s a pretty darn cool platform, and we are keeping the pricing for this fairly reasonable for this platform as well.
I know the Caller ID Reputation folks also have a pretty vast honeypot they use to detect these sorts of labeling issues and Convoso has a fairly comprehensive solution they use along with their dialer. And of course there is always Numeracle (hi Rebekah!).
Crazy when you think about how many businesses exist designed to help other businesses navigate the TERRIBLY inaccurate call blocking and labeling environment right now. I’m really shocked there haven’t been any lawsuits sounding in either defamation, libel, business interference, and–of course– good old fashion Communications Act violations.