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The World of the Telephone Consumer Protection Act

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  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
  • NOW HIRING!

Author: Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.
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Yes I miss you all too

30 Mar 2023
Yes I miss you all too. Still on the road but sooo many of you are checking in, it's really kind and sweet. I will be back in the saddle…
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FOR CLASS ACTION NERDS ONLY: Court Approves Notice in Certified TCPA Class Action and TCPA Defendants Don’t Seem to Understand the Process at All

27 Mar 202327 Mar 2023
So I need to get on the road shortly--the petrified forest isn't going to be around forever you know--but wanted to do one more quick one for you. In Lenorowitz…
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QUEENIE DELIVERS!: Another Absolutely Massive Victory for Troutman Firm Client in TCPA Suit– Case Dismissed and Class Allegations Stricken!

27 Mar 202318 Apr 2023
I'm about to head off on spring break with the kids, but before I go I had to report on this MASSIVE MASSIVE win we (well, mostly Puja) just delivered.…
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ANOTHER CAN’T MISS WEBINAR ON THAT CRITICAL NPRM STARTS SOON!

24 Mar 202327 Mar 2023
So the FCC's NPRM has been officially released. Hopefully you all saw it referenced R.E.A.C.H.'s standards! It also noted R.E.A.C.H.'s stated objective of stopping 500MM-`1BB UNWANTED robocalls each month. Wow!…
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CONSENT BLUES: New TCPA Case Shows How Tricky it Can be to Prove Up Consent For Calls

24 Mar 202327 Mar 2023
Bunch of TCPA cases piling up on my desk to report on. Busy--but happy Czar-- right now. A few of these are pretty interesting. In Foster v. National Recovery Agency,…
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“DIRECTLY” DISPUTED: Why One Word in the FCC’s New NPRM May Shut Down the Entire Lead Generation Industry

22 Mar 202318 Apr 2023
Yes, the Czar is a superhero now... big ups to Pesach Lattin for giving me the treatment here. Really cool. Much has been said about the FCC's new NPRM that…
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HERE IT IS–the SPECTACULAR 11th Edition of the Deserve to Win Podcast– A Small Business Crushed by TCPA Suit and Discussion on FCC NPRM

20 Mar 202322 Mar 2023
Deserve to Win's HUGE 11th episode brings the story of Richardson Marketing Group-- a "Best Places to Work in Ohio" honoree that lost two-thirds of its employees following a TCPA…
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ATDS ANARCHY- The Five9 Dialer is Driving TCPA ATDS Trouble (Again) and Here is a Bit More Info On that SCARY New ATDS Case Everyone’s Talking About

19 Mar 202310 Apr 2023
Ok, so the Dame covered this story last week but I think I need to say a few words on it because there is interesting. Recall that in the Third…
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GOOD BUT TOUGH TIMES– How a Conference Brought Fear and Loathing to Las Vegas (Along with Some Hope!)

19 Mar 202324 Mar 2023
As most of you know, I almost never post on the weekends but these last few week--and the next few--are real racehorses. I remember back when I was in #biglaw…
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LIVEBLOGGING: here are the Czar’s LIVE Thoughts on the FCC Open Meeting

16 Mar 202319 Mar 2023
Hi folks, just about to get started. Refresh often for additional comments. Earliest thoughts will be at the top and will work down to most recent thoughts. Glad to have…
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TCPAWORLD After Dark: 9 hours until the open meeting…

15 Mar 2023
We will be live blogging the FCCs open meeting tomorrow starting at 730 am pacific. After that we will do a quick video on our YouTube channel breaking down everything…
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TCPAWORLD AT DAWN: Big Day Today…

14 Mar 202319 Mar 2023
I suppose a lot of folks in this town are just now headed to bed. Of course the Czar is already up and working. Looking forward to the big presentation…
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THE 2023 POWER RANKINGS ARE HERE!: TCPAWorld’s (Second Annual) Definitive List of the Top 10 Most Dangerous Plaintiff’s Firms Out There

12 Mar 202319 Mar 2023
So its Selection Sunday again. Amazing how fast time flies. TONS has changed since the last time I did this power ranking--just one year ago. At that time I was…
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SUNDAY SURPRISE: A Bunch of Great Content For You…

12 Mar 202314 Mar 2023
This guy is a hoot. Well everyone is eagerly awaiting my revamped power rankings of TCPA Plaintiff's lawyers--that will be out tonight!!!! But before then, I need to get a…
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believe it…

10 Mar 202310 Mar 2023
May 1, 2023 folks...
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HERE’S LOOKING AT YOU QUINSTREET: Performance Marketing Giant Giant Known as Compliant Player Holds First Meetings with FCC on NPRM

10 Mar 202312 Mar 2023
So I don't endorse any goods or services on TCPAWorld, but you don't have to go far to find positive comments about QuinStreet as a lead seller. They've been on…
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TCPAWORLD AFTERDARK: R.E.A.C.H. Comments on the FCC’s Proposed NPRM Ahead of the Open Meeting–Seeks Middle Ground and More Time to Comment

9 Mar 202312 Mar 2023
Well, TCPAWorld was the first to bring you news of the FCC's massive Notice of Proposed Rulemaking, and now R.E.A.C.H. has proven to be the first trade organization to weigh…
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LOCAL GOVERNMENTS TCPA EXEMPT?: Court Dismisses City of Albuquerque from TCPA Suit– Declines to Answer Critical Question of Government Liability

9 Mar 202310 Mar 2023
Amongst the various open questions out there in TCPAWorld is whether government entities can be held liable in TCPA suits. There are several prongs to this. First, is the general…
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NOW THIS IS HOW YOU MARK INTERNATIONAL WOMAN’S DAY: Queenie Elevated to Named Partner– Troutman Firm will become Troutman Amin, LLP Effective May 1, 2023

8 Mar 20232 May 2023
Well it is International Woman's Day--right in the middle of Women's History Month--and here's a quick story about a woman MAKING history-- Puja J. Amin. Our beloved Queenie. Today we…
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TCPAWORLD IN THE AFTERNOON: Another Eventful Day… Also, BIG Announcement Tomorrow!!! (What could it be?)

7 Mar 20238 Mar 2023
Gees TCPAWorld is moving 1,000,000 miles an hour right now. Gigi Sohn stepping down as a potential FCC Commissioner is HUGE new, as Queenie just reported.  And that's just the…
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OUT OF THE FRYING PAN?: Court Holds Company Cannot be Liable For Third-Party Calls that Violated Policy, But Policy Itself Might Be Problematic

7 Mar 20237 Mar 2023
TCPAWorld giveth. It taketh away. And, sometimes, it maketh worse. In Ailion v. Healthcare Solutions Team, LLC, Case No. 21 C 6231 2023 WL 2333299 (N.D. Ill. March 2, 2023) the…
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TCPAWORLD AFTERDARK: yes, that’s a picture of a Troutman Firm mug in Antarctica…

6 Mar 20237 Mar 2023
so my buddy Stacey sent me this shot this morning He's in Antarctica and so is his Troutman Firm swag. In this case a super-cool (clients only) YETI mug. Kept…
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HERE IT IS: The Czar’s HUGE Breakdown of the FCC NPRM is NOW AVAILABLE to Everyone

3 Mar 20237 Mar 2023
Special thanks again to DNC.com for this. When over 500 people show up live for a webinar on 36 hours notice, you KNOW this is a big topic. In case…
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NOT BUYING IT: Florida Legislature Flirting With Another Re-Write of FTSA and I refuse to Care

3 Mar 20236 Mar 2023
Fool me once, shame on you. Fool me twice... ain't going to happen. So, YES I am aware that both houses of the Florida legislature are considering bills to re-write…
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R.E.A.C.H. After Dark Event Announced for LeadsCon

3 Mar 20233 Mar 2023
So LeadsCon is right around the corner. I will be speaking on stage with the head of policy for the governmental affrairs bureau for the FCC on the 14th and…
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EXPOSED: Does a New NCLC Ex Parte Filing Expose Their True Agenda to Advance the Interest of Plaintiff’s Lawyers? The Czar says Yes!

2 Mar 20233 Mar 2023
See.. THIS is why I don't like the National Consumer Law Center. Sure they pose as this consumer-friendly organization in their highbred holier-than-though manner--won't even come on my podcast since…
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SUPRISE!: 45 MINUTES UNTIL ANOTHER HUGE NPRM WEBINAR– Technological Solutions You Can Use to Protect Yourself (Somewhat)..

2 Mar 20233 Mar 2023
So I have been so busy this week I completely dropped the ball on promoting my SECOND in a series of critical webinars discussing the FCC's new NPRM and its…
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BACKSLIDING: Latest BAD TCPA ATDS Case Allows Debt Collection Text Case Past the Pleadings Stage

2 Mar 20233 Mar 2023
Just when you think you have TCPAWorld figured out, it throws you a curve ball. Take ATDS cases, for instance. I was tremendously cautious following Facebook, but then a wave of…
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TCPAWORLD AFTERDARK: “Its been a long week… and its Only Tuesday”

28 Feb 20232 Mar 2023
saving the (TCPA) world is tough stuff. but, its amazing what you can accomplish when you're motivated by love. We forge ahead...
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20 minutes until the biggest webinar of the year…

28 Feb 2023
over 700 folks are already signed up... don't miss it. 11 am pacific. BE THERE. https://tcpaworld.com/2023/02/26/sunday-update-fcc-nprm-webinar-link-now-available/
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TELECOM MELTDOWN: The FCC’s New DNO Mandate is Just The Latest In a Series of Restrictions Imposed on Carriers–Let’s Try to Make Sense of Them All

28 Feb 20232 Mar 2023
So big webinar in about 2 hours. As I was preparing for it I figured I would pen a quick retrospective on U.S. telecom law. I feel bad for telecommunications…
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ADVANCED!: Advanced Marketing Compels Trial on Arbitration in a TCPA Case And It was Well Done

28 Feb 202328 Feb 2023
I like it when a defendant does things right in a TCPA case. It makes everyone's life easier. Take Harris v. Advanced Marketing, Case No. 8:22-cv-2651, 2023 WL 2213692 (M.D.…
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SHALLOW LOOK: Court Issues Damaging Ruling Certifying TCPA Class Action in Marketing Case and it Never Should Have Happened

27 Feb 202328 Feb 2023
A properly defended TCPA DNC case should almost never be certified. Individualized issues lurk everywhere. Did consent exist to place each call? Did an EBR exist? Was the phone used…

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About TCPAWorld

TCPAworld.com isn’t just a blog, its a lifestyle obsession for those that eat, sleep, and breathe the TCPA like we do.

We’ll break all the TCPA news–usually before anyone else does–with witty and informative articles that break the mold of stuffy law firm analysis. Yet the analysis you’ll find will always be dead on and steeped in our decades of combined TCPA defense experience.

We do it all for free- no advertisements (other than shameless plugs for my law firm).

The opinions expressed in content on TCPAworld are solely those of the authors and contributors that share their content here.

All content copyright Eric J. Troutman, except that contributors retain license to use and re-publish their works.

All other rights reserved. Forever and ever, and all that.

Contact: troutman@troutmanamin.com

530 Technology Drive, Ste 200

Irvine, CA 92618

(949) 761-5021

  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
  • NOW HIRING!
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