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The World of the Telephone Consumer Protection Act

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  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
  • TOP GUN TALENT WANTED

Author: Eric J. Troutman

The Czar of TCPAWorld Eric Troutman is one of the country’s prominent class action defense lawyers and is nationally recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 70 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems. Eric has built a national litigation practice based upon deep experience, rigorous analysis and extraordinary responsiveness. Eric and his team feel equally at home litigating multibillion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles – delivering consistently excellent results – while never losing sight of the client experience. While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail. Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small – or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure. Eric has built a reputation for thought leadership. An avid blogger and speaker, he has been at the forefront of the industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense. In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.
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REMINDER: THE BIGGEST TCPA EVENT OF THE YEAR IS LESS THAN 3 WEEKS AWAY!!!!

16 Nov 202218 Nov 2022
In TCPAWorld there is no event larger than the TCPA Summit in Florida. The Czar speaks for 4-8 hours over a two day period and is joined by other FANTASTIC…
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CHRISTOPHER LACCINOLE SMACKED DOWN: Court Grants Summary Judgment to Collections Law Firm in TCPA Wrong Number Case

16 Nov 202217 Nov 2022
Has had his ups and downs in TCPAWorld. He famously defeated Rocket Mortgage's motion to dismiss a TCPA suit not long ago, but also lost a case on standing grounds…
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$1,000 A CALL IN TEXAS?: Another Court Holds Automatic Double Recovery For TCPA Violations Permitted Under 305.053 of Texas Business and Commerce Code–But Here’s Why That’s Not Quite Right

15 Nov 202216 Nov 2022
Buckle up folks, I have another fascinating TCPA story for you. And it will show, once again, why the Czar's reputation for greatness is, indeed, well earned. Plus this is…
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HERE IT IS: The FULL EPISODE of Deserve to Win (Ep. 6)-the CIPA episode– w/ Josh Swigart

14 Nov 202215 Nov 2022
What a profile. This guy could be president one day. Could imagine his face on a coin. So usually I would drag this out and promote it a bit more…
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WAIT!: No Weekend For You… Until You Check Out These GREAT Clips of Our Interview With Josh Swigart!

11 Nov 202214 Nov 2022
So I've been teasing this episode for a long time and the clips are FINALLY here. The good news? They are ABSOLUTELY worth the wait. In fact, these are--without question--the…
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GAME CHANGER?: Court Holds TCPA Express Written Consent Can Be Obtained In Adhesion Contract In What Appears to be a Nationwide First–But Watch Out

11 Nov 202214 Nov 2022
Ok, this has got to be the most unlikely TCPA ruling out there. And its not just because the ruling is probably incorrect--I like the ruling, I just don't want…
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“PEACE” AND “ZEN” FOR TREES–“COLD CALS” FOR PEOPLE: New TCPA Complaint Alleges Tree Care Company Harassed and Mocked Consumers on Cold Telemarketing Calls

10 Nov 202211 Nov 2022
I think that I shall never see a blog post as lovely as a tree. I mean, unless I wrote it. So there's this company out in Washington State that…
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TCPAWORLD AFTER DARK: I see you AFTER DARK ONLY people

9 Nov 202211 Nov 2022
So it is official. There are DEFINITELY a group of people out there that ONLY read TCPAWorld Afterdark. Day after day, night after night, my AFTER DARK blog posts get…
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STUCK: Agency Sufficient to Establish Jurisdiction for TCPA Suit in Far Away Land Court Holds

9 Nov 202210 Nov 2022
Jurisdictional cases are interesting under the TCPA. Like so much ese here in TCPAWorld much lies in the eye of the beholder. The rules--simply stated--are that a company cannot in…
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TCPAWORLD AFTERDARK: A good time had by all–except for me. And those pants tho.

8 Nov 20229 Nov 2022
Those pants tho. So apparently this Convoso event down in Miami today was a blast and a half. Sure there's a hurricane roaring toward them but, YOLO. (Is that still…
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USE THE REASSIGNED NUMBER DATABASE OR ELSE!: Court Refuses to Recognize ANY Safe Harbor Where Number Changes Hands

8 Nov 20229 Nov 2022
The plague of reassigned numbers has been costing TCPA defendants for years now. Way back in 2014 I was retained to advocate for industry on the issue--helping the the FCC…
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LAWHQ CASTS ITS VOTE: New TCPA Power Firm Sues National Republican Congressional Committee in FTSA Class Action– Guy Claims 765 Spam Texts After Opting Out 100 Times!

8 Nov 20228 Nov 2022
So its election day. Let's be real--the only person any of you REALLY want to vote for is the Czar. :) Soon, I promise. For now, however, I often ponder whether…
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YEAR END SPRINT STARTS NOW: Here’s the Deal on Year End Review Advertisements, R.E.A.C.H., the BIG Troutman Firm Holiday Party and Other FUN (IMPORTANT)Stuff

7 Nov 20228 Nov 2022
Hi folks So I just sent around an email to a couple thousand of my closest friends. But I really want to make sure everybody hears about their ONE AND…
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TWO PRERECORDED CALLS? No Standing to Bring a TCPA Suit Court Holds

7 Nov 20228 Nov 2022
Sua sponte is one of my favorite phrases in the law. Latin for "of its own accord" the phrase sua sponte is used when a Court decides on its own to do something in…
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TCPAWORLD AFTERDARK: #lookforthelion

3 Nov 20227 Nov 2022
  Throwback Thursday. Remember this article: https://tcpaworld.com/2022/04/11/tcpaworlds-first-ever-poll-how-fun-which-logo-do-you-like-best/ Amazing the way brand recognition works isn't it? The now-famous lion shield logo that exemplifies Troutman Firm didnt actually win this poll. Came…
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DESTROYED: FTC LEVELS INCREIDBLE $100MM PENALTY AGAINST VONAGE FOR DARK PATTERNS–And YOU’D Better Be Paying Attention!

3 Nov 20227 Nov 2022
Holy smokes. DO NOT mess with this new-look, bulkier, hulked-out FTC. It will SMASH you. So just yesterday my buddy Angela Cherrill--REACH board member (soon)--connected with Mike Gibbs to discuss…
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TCPAWORLD AFTERDARK: Why does the Czar work 15 hour days?

2 Nov 20223 Nov 2022
To be the best. To keep commitments. To win. What else is there? (Ok fine, I also do it to solve problems no one else can solve, to share information…
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AMBULANCE CHASER?: MyPillow and Mike Lindell Facing MASSIVE EXPOSURE Over 236 Million Allegedly Illegal Marketing Text Messages–But This Depo Transcript Is Priceless

2 Nov 20223 Nov 2022
I really truly love the TCPAWorld. So many incredible stories. And why not? You have a statute regulating speech that threatens up to $1,500.00 per call and allows Plaintiff's lawyers to run…
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WHAT A MONTH!: October, 2022 Was a MASSIVE Month for TCPAWorld and the Troutman Firm

1 Nov 20222 Nov 2022
So I was looking over some statistics last night and I was surprised to find that October, 2022 brought the most visitors EVER to TCPAWorld.com--even more than April, 2021 when Facebook was…
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HAPPY HALLOWEEN: HERE ARE THE TOP 10 SCARIEST TCPA STORIES OUT THERE TO FREAK YOU OUT THIS YEAR

31 Oct 20221 Nov 2022
So it has been a busy morning for me already--just announced the opening of Troutman Firm's NEW Miami, Florida office!!! (Wooop!) But as has been my tradition, every year I…
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WELCOME TO MIAMI!: Troutman Firm Opens New Florida (Miami) Office With MONSTER Addition of Jenniffer Cabrera of DMM

31 Oct 20221 Nov 2022
Well I'm running around in little circles of excitement this morning. Troutman Firm is officially open in Florida! We're open in Miami--well, technically, Boca Raton--and I could not be more…
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STAY OF EXECUTION?: Coldwell Banker and Realogy’s Big Day In Court Pushed to April, 2023

28 Oct 202231 Oct 2022
As I have been covering, Realogy and Coldwell Banker were set to try the latest TCPA MEGA case with hundreds of millions on the line (or perhaps less, now that Six…
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TRILLION DOLLAR CASE?: Meta Sued in MASSIVE CIPA Suit–And if the Allegations Are True It Could Be One of the Largest Lawsuits Ever

28 Oct 202231 Oct 2022
Zuck is taking a lot of heat lately for the slow rollout of the Metaverse. I mean the guy is literally creating a second universe where all the problems of…
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SO MUCH ENGAGEMENT: Troutman Firm Lined Up to Attend a Bunch of GREAT 4th Quarter Events–Plus REALLY SPECIAL Opportunities Around the Corner

27 Oct 202231 Oct 2022
Its no wonder we're your favorite lawfirm. :) I know I've promised to scale back my personal appearances--I have way too much going on to be on the speaking circuit…
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MANUFACTURED TCPA CLAIM TOSSED: Court Finds Christopher Laccinole Lacks Standing to Sue–But It Could Have Been Even Sweeter

27 Oct 202231 Oct 2022
So just yesterday I lamented the downfall of the prudential standing doctrine in the Ninth Circuit following the Porch case. And wouldn't you know it--today we have a case highlighting…
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TCPAWORLD AFTERDARK: HUGE Compliance (TCPA/CFPB) Update w the Famous Legal Czar– Eric J Troutman (“Amazing Presenter”)

26 Oct 202227 Oct 2022
Be sure to check out this incredibly important video breaking down three MASSIVE new developments: 1. First, the Fifth Circuit STRIKES DOWN the CFPB's pay day lending rule determining the…
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TCPA COLLEGE, INC.: Yes, the FTSA Applies to Calls Regarding For-Profit College (EDU)–Plus “Troutman Nine” Disclosure Elements Required in Florida

26 Oct 202227 Oct 2022
Like CIPA, the case law around the FTSA is still developing. That allows folks to make some clever arguments in a bid to limit the scope of the statute while…
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TCPAWORLD AFTERDARK: Kind of A Big Day

25 Oct 2022
Details soon...  
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DEMOCRATS PAY UP: DNC Makes Good on $60K Robotext Judgment–But the Plaintiff Wants More!

25 Oct 202226 Oct 2022
I love clickbait titles. I mean, how can you NOT read an article about one of the major political parties writing a check to a lady for $60k for illegal…
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“INCENTIVE AWARDS ARE EXCEPTIONALLY IMPORTANT”: Yet ANOTHER TCPA Suit May Be Headed to SCOTUS Review– Class Action Incentive Awards Hang in the Balance Nationwide

24 Oct 202226 Oct 2022
Should people be paid for bringing class actions resulting in settlements? That is the question that MIGHT be headed to the U.S. Supreme Court. And the statute that brought it…
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BIG WELCOME TO THE DUCHESS!: Angelika Munger Joins Troutman Firm!!!–And Other Big News

24 Oct 202225 Oct 2022
Well its hardly 6 am here on the West Coast but I couldn't wait another minute to introduce you all to Troutman Firm's latest FANTASTIC hire- Angelika Munger! Angelika will…
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ARE CHAT BOXES THE NEW CIPA GOLDMINE?: Shifting Plaintiff’s Tactics in California Wiretap Cases Are on Recent Display

21 Oct 202224 Oct 2022
If there is any statute in America that is potentially set to overrun the TCPA for the title of "most dangerous business killer out there--it is probably the California Invasion…
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SIX MEXICAN WORKERS SAVES VISALUS!: Ninth Circuit Holds Aggregated TCPA Class Action Damages Unconstitutional in a STUNNING New Ruling Upending TCPAWorld

20 Oct 202223 Oct 2022
Well it has been quite the day around these parts. First, the CFPB was struck down. And now the TCPA's famed statutory damages may be out the window thanks to…
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WELLS FARGO OFF THE HOOK: Court Holds Debt Collectors Do Not Use ATDS–Weak Allegations of Prerecorded Calls Insufficient to State a Claim

20 Oct 202221 Oct 2022
So it has been a while since I could update the old Facebook Ruling Resource Page, but glad I have a good one to add to the scoreboard today. In Allison v.…
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THE CFPB IS DEAD (FOR NOW)!: Fifth Circuit (Correctly) Holds the CFPB’s Funding Was Unconstitutional–Strikes Down Pay Day Lending Rules (and A Lot More)

20 Oct 202220 Oct 2022
This will probably be my favorite blog to write of the year. So little known fact--the Czar was a political science major at Berkeley. My emphasis of was political theory.…
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TCPAWORLD AFTERDARK: Some More Pics and Vids From Affy Expo and the EPIC Video Production (Website)

19 Oct 202220 Oct 2022
The Troutman Firm Associates So I'm getting HUGE feedback from folks asking for more details/information/pics/vids from the mysterious video production we did on Monday. Everybody wants MORE MORE MORE. So.…

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Eric’s Thought of the Day

A lot of buzz about the Czar and the FCC and the head of the Reassigned Number Database showing up on a panel at LeadsCon in March.

I think it is going to happen. And it will be everything you’d expect it to be.

 

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About TCPAWorld

TCPAworld.com isn’t just a blog, its a lifestyle obsession for those that eat, sleep, and breathe the TCPA like we do.

We’ll break all the TCPA news–usually before anyone else does–with witty and informative articles that break the mold of stuffy law firm analysis. Yet the analysis you’ll find will always be dead on and steeped in our decades of combined TCPA defense experience.

We do it all for free- no advertisements (other than shameless plugs for my law firm).

The opinions expressed in content on TCPAworld are solely those of the authors and contributors that share their content here.

All content copyright Eric J. Troutman, except that contributors retain license to use and re-publish their works.

All other rights reserved. Forever and ever, and all that.

Contact: troutman@troutmanfirm.com

530 Technology Drive, Ste 200

Irvine, CA 92618

(949) 350-3663

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  • FACEBOOK Ruling Resource Page
  • The Developments That Rocked TCPAWorld
  • Our INCREDIBLE YouTube Channel
  • Contact the Team
  • TOP GUN TALENT WANTED
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